Dispatcher

• Full-time position
  
• Monday to Friday, 7:30 AM to 4:30 PM California Time (10:30 PM to 7:30 AM PHT), 8hrs/day | 40hrs/week
  

We are a leading commercial food equipment service company with over three decades of experience in Northern California. Our clientele spans a diverse range of businesses, including corporate cafeterias, schools, universities, restaurants, and senior centers. With a team of skilled technicians and a solid reputation for excellence, we're committed to providing top-notch service to the Bay Area's dynamic market. We're now expanding our capabilities by integrating remote workers into our operations.

We are seeking an energetic and positive Dispatcher to join our team. This role is crucial in bridging the gap between our clients and field technicians, ensuring efficient service delivery and high customer satisfaction. The ideal candidate will have excellent customer service skills, technical aptitude, and the ability to thrive in a fast-paced environment.

1. Learn and apply commercial food service terminology to accurately populate service calls
   
2. Leverage customer service skills to satisfy clients and route technicians promptly
   
3. Monitor technicians' progress throughout the day, ensuring efficient utilization
   
4. Understand technicians' strengths to route service calls effectively
   
5. Quickly master Service Call Management software (Verizon Connect WORKS)
   
6. Interpret technician notes and service call details to make informed decisions
   
7. Utilize Verizon Connect Reveal to monitor technician locations for optimal scheduling
   
8. Prioritize and manage multiple service requests in a fast-paced environment
   
9. Contribute to improving operational efficiency and customer satisfaction
   

Requirements

• Excellent customer service and communication skills
  
• Ability to multitask, prioritize service calls, and maintain good memory
  
• Proficiency in Microsoft Excel and Word
  
• Excellent planning and organizational skills
  
• Self-motivated and detail-oriented
  
• Technical mindset with ability to grasp basic equipment issues
  
• Experience with CRM and GPS tracking software (Verizon Connect WORKS and Reveal preferred)
  
• Adaptability to handle diverse client needs and emergency situations
  
• Problem-solving skills to address scheduling conflicts and unexpected issues
  
• Experience in dispatch or related field preferred
  

• Energetic and full of positive energy
  
• Team player with a customer-centric approach
  
• Quick learner, especially with new software and systems
  
• Ability to remain calm and efficient under pressure
  

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job