Customer Care Operator (MGM National Harbor)

Pay Rate

The typical pay for this role is:

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

The SHOW comes alive at MGM Resorts International!

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Customer Care Operator, you will be responsible for setting the stage for an excellent guest experience with your welcoming smile and service. You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their time with us. 

STARTING RATE: $17.09/hour

THE DAY-TO-DAY:

• Answers incoming telephone calls, connects calls to appropriate departments and hotel guests.
• Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management.

THE IDEAL CANDIDATE:

• At least 18 years or older
• Has one (1) year of multi-line phone-operating experience
• Personable and approachable demeanor.
• Excellent communication skills, both verbal and written.
• Ability to maintain a positive attitude under pressure.

SCHEDULE: Thursday/Friday 11:00AM - 7:45PM

*Must be available to work any day and shift if coverage is needed. Must also be able to work weekends and holidays.

 THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Health & Income Protection benefits (for eligible employees).
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!