Commercial Auto Claims Representative - Hybrid

APD Claims Representative - CH10IN

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At The Hartford, we respect our employees for their unique perspectives, ideas, and solutions. We empower individuals and teams to invent faster, smarter ways of meeting customers’ need while improving our performance. Goals are important, but so is the way we reach them. Character and customer value are just as vital to our reputation as financial performance leading to behaviors that put the customer at the center of everything we do.

Our Claims Representatives investigates and maintains workers' compensation, property/casualty claims. Determines liability, secures information, reviews coverages, arranges property damage appraisals, and settles claims. Report inside/outside designation. Typically located in branch offices. This is typically the entry level of the professional career path. Under close supervision and guidance, works within narrowly defined limits and authority on assignments of low complexity. Possesses basic functional knowledge and skills reflective of study and/or on job development. Typically, a part of a formal training program that provides knowledge and exposure to fundamental theories, principles, and concepts.

Start Date: October 06, 2025

Training: 4-6 weeks; 8AM-5PM (Paid training).

Work hours:  Core Business hours Monday - Friday. Typical 8AM-5PM time zones – core hours based on the time zones of the States that you are assigned to handle.

Travel for training: Training from 8/11-08/15 (may be subject to change); you will be required to travel (paid by The Hartford) to San Antonio, TX for learning lab.

Responsibilities:

Handling of claims which includes initial file intake, review coverage for accurate application based on policy interpretation, execute accurate and timely payments, investigate mitigation opportunities on the file including subrogation, manage file to timely resolution, and complete all data integrity components.

• Investigating Commercial Auto claims to determine liability exposures and subrogation.

• Handle a high volume of claims, with a focus on financial accuracy.

• Successful handling of property damages to include estimates, rental, and total losses of vehicles.

• Managing claim deadlines and developing jurisdictional expertise.

• Handling first and third-party claim files in a manner consistent with claim quality standards and goals.

• Accurate reserve analysis for loss, to include excess exposure recognition.

• Strong customer service and teamwork, answering claim calls in a prompt and professional manner, while backing up other team member calls.

• Participation in phone queue to drive customer satisfaction.

• Handling of 50 states and adhering to all state compliance requirements

• Effectively communicating with Agents and High valued commercial carrier customers

• Developing strong relationships with customer advocates and client service executives

• Drafting file claim status reports and report out on key file developments in calls with customers and business partners.

• Find improvements and efficiencies in a fast-paced environment.

• Being open to feedback and coachable is important.

Qualifications

• Bachelor’s Degree preferred or Minimum of 4 years Claims Adjusting experience inclusive of coverage and liability investigations preferred.

• Demonstrated capacity to multi-task in a structured work environment.

• Ability to utilize multiple systems to handle/process claims with strong efficient keyboarding skills.

• Utilize critical thinking skills to gather and analyze information and data to make sound decisions.

• Provide exceptional customer service by establishing and maintaining effective relationships with customers through adherence to The Hartford’s standards of communication.

• Continually evaluate self against performance targets and strive to exceed expectations.

• Strong attention to detail.

• Excellent telephone and interpersonal skills with a focus on the customer.

• Strong time management, organization, and attention to detail.

• Proficient in OneNote, Word, Excel, Outlook.

• Ability to breakdown explanations