Digital Operations Coordinator

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

The Digital Network Operations Center (DNOC) is NBCUniversal’s first 24/7 digital operation predicated on delivering holistic OTT content distribution, proactive monitoring, and issue resolution across the entire portfolio of VOD and Live streaming ecosystems.

The Digital Operations Coordinator (L1) is tasked with executing the daily monitoring of Digital NOC processes to ensure the proper distribution of all NBCUniversal/Peacock digital properties. The Coordinator requires a strong working knowledge of all functions within the operation and monitors system health through a combination of “eyes on glass” and alert base monitoring.  Other responsibilities include but are not limited to real-time platform validation, issue investigation, and device management.  Overall, a Digital Operations Coordinator (L1) is accountable for validating the set standards of reliability across the digital environment, by properly monitoring all designated workflows and adhering to established performance thresholds.

This role is a unique opportunity to join a cutting-edge team that is pioneering digital delivery and distribution for the industry.

Requirements:

• Monitor the end-to-end distribution of NBCUniversal’s digital library across a diverse portfolio of products, platforms, and partnerships
• Validate the set standards of reliability throughout the digital environment by properly overseeing all designated workflows and adhering to established performance thresholds
• Aid in escalation, reporting, and resolution communications across the digital footprint and larger organization
• Execute device and platform endpoint checks to ensure LIVE/VOD availability and playability
• Develop workflow expertise and communicate knowledge throughout the operation
• Collaborate with Technical Operation peers on delivery assurance to internal and external clients
• Partner with Engineering teams to manage terrestrial and cloud distribution architectures
• Unite with the internal Leadership team to develop technological and operational enhancements
• Create and maintain strong working relationships with external distribution partners
• Analyze issue trends and discrepancies 

Qualifications

• Bachelor’s degree or related media experience is required
• Minimum 1+ years industry, database, or related analytic experience is required
• Minimum 1+ years Network Operations, Digital Operation, or Media Operations facility experience strongly preferred
• Prior experience in a support role strongly preferred
• Prior experience using JIRA and Service Now ticketing systems strongly preferred
• Prior experience using OTT devices strongly preferred (Web, iOS, tvOS, Android, Fire TV, Android TV, Roku, Xbox, PlayStation)
• Excellent computer skills, including MS Office Suite (Word, Excel, PowerPoint, SharePoint)
• Excellent written and verbal communication skills

Desired Characteristics:

• Knowledge of digital products and distribution system processes
• Technical experience with video encoding, troubleshooting, and testing
• Ability to work in a fast-paced environment
• Strong attention to detail
• A track record of meeting or exceeding performance expectations

Additional Requirements:

• Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.
• In select work settings or where jurisdictionally mandated, must submit an attestation disclosing your COVID-19 vaccination status and be fully vaccinated against COVID-19 or adhere to enhanced protocols.
• Must be willing to work on any shift including, overnights, swing, or weekend and work overtime with short notice
• Must have unrestricted work authorization to work in the US
• Mu