Assistant Manager, Operations

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - Fontana, Slover Ave 

Division: Solutions 
Job Posting Title: Assistant Manager, Operations 
Time Type: Full Time

POSITION SUMMARY

Under the direction of the General Manager, the Assistant General Manager is responsible for oversight of the site Operations, including but not limited to: supervising the warehousing, receiving, and shipping of product in a manner consistent with company service and cost objectives.  Planning of inbound and outbound volume, customer communication activities, space utilization & management, and equipment management.  People management responsibilities include hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems.

As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality.   Associates are expected to comply with all corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. 
• Manages operations to meet prescribes productivity and service goals.  Complies with terms outlined in site operating agreement with the client.
• Implements and reports on-going cost savings measures. Provides ideas and suggestions for more efficient operations.
• Promotes and drives company Continuous Improvement efforts.
• Meets all client specified KPI’s and complies with Quality System requirements.
• Manages the operations to achieve prescribed objectives.  Applies sound communication and motivational techniques, create programs to fairly and equitably supervise, counsel, and (where needed) discipline team members.  Collaborates with Human Resources.  Assists in creating programs for hiring, training, and professional development.  Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities.
• Delivers results by leveraging the skills of the right people at the right time.
• Effectively keeps senior management and client representatives informed of critical issues that affect the operations.

• Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers.  Assesses priorities based on time sensitivity and available resources.  Assigns duties to appropriate warehouse staff.
• Reviews pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.
• Responsible for ensuring effective training is delivered to team members by qualified individuals. 
• Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.
• Provides ongoing growth and development opportunities for team members.
• Supports adherence to Standard