College Intern - Device & Asset Management Team

Requisition ID: 17299

 

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

 

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

 

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

 

• 401(k) plan with employer matching
• Paid sick time in accordance with the Arizona state minimum wage law and overtime pay for any hours actually worked over 40 in their FLSA defined week
• Access to a recreation and fitness facility
• Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year
• 10 Employee Resource Groups for career development, community service, and networking

 

Summary

The candidate will be part of the Device & Asset Management Team (DAM), whose mission is to provide our stakeholders with timely replacements and upgrades to aging corporate computer devices.  Through our dedication to continuous improvement and innovation we aim to drive and improve productivity through advancements in new computer and peripheral technologies.

This position is responsible for providing timely, state-of-the-art technology and device updates through several efficient delivery channels.

 

Work week is Monday - Friday during support hours of 6am-6pm.

What You'll Do

Student Intern responsibilities include:

• Configure, support and maintain corporate computing devices using Microsoft System Center Configuration Manager (SCCM) and Microsoft Intune.
• Install, troubleshoot, maintain, and upgrade computer hardware and peripherals.
• Ensure quality assurance and reliability measures are followed.
• Work directly on the Computer Lifecycle Strategy to lifecycle computer hardware - Includes consulting with end users, inventory reconciliation and creation of work order requests.
• Consult with both end users and computer technicians on computer hardware standards and configurations to address any outstanding issues and provide long term solutions for the customer.
• Assist in defining and documenting processes relating to Asset and Lifecycle management in order to improve the customer experience and internal department efficiency.
• Provide detailed reporting on computer assets and lifecycle replacement forecasts.
• Keep current on technology industry trends or issues and assess impacts on existing computer configurations and standards.
• Assist in maintaining personal computing equipment and inventory.
• Communication and coordination with other SRP departments
• Work within a defined set of processes and procedures, including Knowledge, and Tickets.
• Create knowledge articles for Support and Business stakeholders.
• Assist with other unlisted duties as needed.

 

What It Takes To Succeed

Preferred Knowledge and Skills

• Experience with the Windows Operating System and Microsoft Office productivity suite as well as Android\IOS mobile devices.
• A strong background in client support and demonstrated ability to work with clients of varied technical skill levels.
• Oral and written communication skills, including understanding of good documentation practices.
• Well organized with the ability to manage and prioritize multiple tasks simultaneously

Experience

Eligibility

• In order to be eligible for the Student Intern Program at SRP, the employee must be actively enrolled in a minimum of six (6) credit hours that are college level (100) or above over the course of a regular semester, and must be working towards a degree or certificate from an accredited college or university.