Associate Claims Examiner

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! This position will be responsible for the resolution of low complexity and low exposure claims and provide support to other team members as directed. This position will work closely with their manager to train and develop fundamental claims handling skills.

Job Responsibilities

• Typically handles low to moderate exposure personal lines marine claims.

• Confirms coverage of claims by reviewing policies and documents submitted in support of claims.  Analyzes coverage and communicates coverage positions.

• Ability to draft coverage position letters independently

• Utilizes acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records.

• Conducts, coordinates, and directs investigation into loss facts and extent of damages

• Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure

• Sets reserves within authority or makes recommendations concerning reserve changes to manager

• Utilizes diary system to pro-actively resolve outstanding issues and to ensure timely processing and closure of the claim.

• Negotiates and settles claims directly with claimant  

• Prepares reports by collecting and summarizing information

• Participates in special projects or assists other team members as requested

• Ability to travel to industry conferences or meetings, if required.

• Provides timely service throughout the life cycle of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquiries according to company policy and procedures.

• Identifies subrogation opportunities and fraud potential and makes appropriate referrals

• Strong emphasis on customer service to both internal and external customers

Education

• Bachelor’s degree or equivalent work experience

• Advanced degree, or focused technical degree a plus
   

Certification

• Must have or be eligible to receive any necessary claims adjuster license(s)

• Must have or be willing to successful complete basic insurance courses or achievement of industry designation (INS, IEA, AIC, ARM, SCLA, CPCU)
   

Work Experience

• Preferred zero to two years of claims handling experience or equivalent combination of education and experience

• Knowledge of insurance industry or claims handling a plus
   

Skill Sets

• Excellent written and oral communication skills

• Strong analytical and problem solving skills

• Strong organization and time management skills

• Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)

• Ability to work both alone and in a team environment

• Strong desire for continuous improvement

• Prior personal boating experience preferred
   

Please note:  Markel has a phased approach for re-entry into our buildings that is designed to balance the ongoing health, safety, and well-being of our employees with operational considerations and regulatory/ governmental requirements and recommendations.  Effective 10/1/21 we have implemented a hybrid return to work strategy that allows for three days in the office every week. 

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information: