Manager, Product Management and Planning, Destination Experiences

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

 

Position Summary:

The Manager, Product Management and Planning for Destination Experiences is accountable for developing the long-term strategy and action plan for delivering over 3000 tours to the brand’s guests. This will entail creating the product positioning and communication plan for all destination experiences, as well as the model for how the brand partners and forms long term agreements with third party tour operators. Additionally, the role will entail creating a strategic plan to deliver various products that are not only revenue optimal, but also enhance the overall guest experience.

 

Many guests prefer to extend their vacation on land either before or after their sailing.  The Manager will develop the pre/post-cruise land vacation experience, which includes tour, hotel and transfer options. In addition to more structured tour offerings, the Manager will create the model for how to deliver hop on/hop off tours that present guests more flexibility and free time to explore the destination. 

 

This Manager will be part of a high-performing team responsible for one of the top producing revenue-generating businesses for the brand.  Reporting to a Director or Senior Director of Destination Experiences within Onboard Revenue in Hotel Operations, the Manager of Product Management and Planning will lead a small team of direct reports. The ability of this individual to drive decisions and deliver results through effective strategic planning, communication skills, process expertise and project management will have a considerable impact on the success of the brand’s long-term destination experience revenue-generating business.  

 

Essential Duties and Responsibilities:

• Recommend the long-term product strategy for execution and delivery as it pertains to shore excurions and cruise and land packages. 
• Develop holistic product positioning framework for all offerings under Destination Experiences.
• Manage the process of how all guest facing tour descriptions are structured, written and presented.
• Develop the model and standard operationg procedure for various products including but not limited to Hop on/Hop off Pre/Post Cruise Tours and Overnight Experiences.
• Manage the long term agreement framework for all existing and new operators and partners.
• Collaborate with various internal stakeholders, conducting research and analysis, identifying new opportunites, engaging new external partners, and delivering a thourough competitive assessment that will establish the long term strategic destination experiences product offering.  
• Influential manager as part of a high performing team, providing structure, process and culture of collaboration that extends to internal and external stakeholders.
• Effectively deliver product concept briefs, product guest experience briefs and success criteria for future, long term destination experiences.
• Support the development of communication strategies by working with marketing, the web, ecommerce and CO teams,  and develop marketing materials for trade partners. 
• Partner with new tour operators and partners in strategic regions and destinations.  
• Develop a recommendation for how the destination experience product delivery may extend to the onboard experience during strategic itineraries or on select cruise ships.
• Develop and include a risk assessment of all strategies to ensure there is holistic understanding of the recommended product strategy. 
• Work with limited direction, usually within a complex and often ambiguous environment, to drive rigorous, fact-based recommendations to executives, functional, or regional management.
• The role will involve liasing with internal partners in Deployment, Destination Development, Supply Chain, Marketing, Government Relations, Revenue Management, Hotel Operations, Onboard Revenue, Port Operations, IT, Guest Travel Services, Public Relations/Corporate Communications, Risk Management, Legal, Audit, Compliance and the International Offices. It also requires supporting partnerships, product development and negotiations with external partners such as tour operators and transfer providers.
• Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

 

Qualifications, Knowledge & Skills:

• Bachelor’s de