Channel Program Manager

Responsibilities

We're looking for a Channel Program Manager to help build, refine, and scale our partner ecosystem. You'll sit at the intersection of strategy and execution, fine-tuning how our partner program operates, streamlining the processes and data that power it, and helping deliver high-impact engagement programs across our full partner landscape (resellers, technology/ISV, and consulting/SI partners). This is a great fit for someone who loves making things run better. 

Program Operations  

• Identify gaps and friction points in the partner program and drive improvements to program structure, benefits, and requirements 

• Maintain and evolve program documentation, policies, and partner-facing materials 

• Coordinate cross-functionally with sales, marketing, sales  operations and finance to keep program operations aligned 

 

Program Process & Reporting 

• Streamline partner-facing and internal program processes to reduce manual effort and improve consistency 

• Improve program reporting infrastructure for partners: partner performance dashboards, program metrics, and pipeline data, in partnership with sales ops  

• Ensure data accuracy and hygiene across partner records and reporting systems 

 

Partner Engagement Execution 

• Support the planning and execution of strategic partner programs: Executive Sponsor Program, Partner Roundtables, Partner Advisory Board 

• Serve as an operational point of contact for partners navigating the program 

• Track engagement metrics and help iterate programs based on results 

 

Qualifications

What We're Looking For 

• 3–5 years of experience in channel operations, partner programs, or a related role in B2B tech 

• Familiarity with the partner ecosystem: resellers/VARs, ISVs, and/or systems integrators 

• Strong process orientation: document things, closing loops, and follow through 

• Comfort with data and reporting tools (Salesforce, Excel/Sheets, BI tools like Tableau) 

• Clear written and verbal communicator, able to work with partners and internal stakeholders alike 

• Self-starter who can manage multiple workstreams 

• Experience with PRM platforms (e.g., Impartner, Alliances, Salesforce PRM) 

• Background in channel marketing, partner enablement, or sales operations