Trainer- Health Insurance Service Center

About Employer Direct Healthcare

Employer Direct Healthcare is focused on giving access to quality & affordable healthcare for our members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change.

We partner with large self-funded employers to create a benefit program for specialized care. We connect with high-quality providers to give our members peace of mind when going into surgery. And we support our members by helping them navigate the tricky aspects of healthcare; whether that be selecting a doctor, scheduling appointments, or following up after a procedure has been completed to make sure our members are feeling better.

About You:

• You have a drive and AMBITION to tackle big problems. Big problems required big ideas and a team that supports new ideas.
• You CARE deeply for your customers. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• You thrive in a TEAM ENVIRONMENT. Collaboration is key in innovation and creating change.
• A DIVERSE environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment.
• You understand that PROGRESS is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change.
• INTEGRITY guides you in life. Focusing on the truth versus just giving people the answers they want to hear.

If this sounds like you, we would love to connect to speak further about career opportunities at Employer Direct Healthcare.

Please apply to our role & someone from our HR Team will reach out to help you navigate our interview process.

Trainer - Health Insurance Service Center

The Trainer will provide internal learning & development training delivery services to new and existing employees in our Member Services line of business. The individual we seek will have deep facilitation skills in an inbound service center environment and has worked with courseware development or maintenance projects. The trainer position is seen as a role model within the organization, so the individual we hire will have professionalism and organizational maturity and be able to coach and mentor all experience levels.

This position is located in our downtown Dallas, Texas location. Position cannot be virtual. Travel is not required.

Requirements

Responsibilities and Duties

• Conducts staff development training within the Member Services line of business, including onboarding activity and new hire training for 20-person classes and tracking individual performance during training.
• Works collaboratively within the team and with “subject matter experts” and “stakeholders” on courseware maintenance and delivery of training
• Uses needs assessment, “voice of the customer” data and training assessment data to determine and evaluate effectiveness of course material and revises courseware to improve outcomes.
• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
• Manages assigned projects from kick-off through post-project evaluation.
• Exercises judgment within defined procedures and practices to determine appropriate action.

Skills and Experience

• Bachelor Degree
• Two years of experience facilitating corporate training in a classroom environment or a college degree in Adult Learning/Adult Education
• 2+ years of experience in the Care Advocate position preferred.
• Two years of experience in healthcare or health insurance
• Passion for coaching others
• Manages multiple projects simultaneously in a fast-paced environment
• Builds and maintains excellent relationships with both internal clients and co-workers
• Detail oriented and stickler for consistency within and across courseware
• Excellent written/oral communication skills
• Proficient with Microsoft Office products, especially Word and SharePoint/Teams
• Intellectually curious and solution-oriented

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave