(USA) Transportation Area Manager - Sort Center

Position Summary...

What you'll do...

Communicate with (or to) individuals or groups verbally and/or in writing (e.g., customers, suppliers, vendors, associates).

Manage processing of shipload, purchase orders, inbound/outbound containers/trailers and claims my monitoring all activities; conducting problems research; and ensuring that all freight is loaded/unloaded correctly.

Ensure sorted pallets are built safely, correctly, and cubed properly. Loaded and placed on the proper route truck/box truck, trailer, and/or container in a secure manner.

Maintain quality and safety standards in area of responsibility by ensuring associates are trained on sort center and company policies, standards and procedures, monitoring compliance to policies and procedures, distributing and maintaining procedures and supporting documentation.

Supervise and develop associates and leaders in area of responsibility by assigning duties and coordinating workloads, monitoring performance, and providing feedback; teaching, supporting, and modeling sort center and company policies and procedures; identifying training and development needs; and participating in the hiring, promotion, coaching, teaching, and evaluation of associates and leaders.

Facilitate carrier operations by processing and monitoring carrier activity; working with carriers and home office on resolution; scheduling carrier load/unload; and resolving concerns and maximizing benefits to the operation of the facility and carrier needs.

Monitor and manage productivity of area of responsibility by preparing, reviewing and/or analyzing business reports.

Identify associate, customer, and/or supplier/vendor concerns by listening, consulting with others when needed to determine corrective action to take or make recommendations to order to resolve.

Develop and enhance relationships with carriers, private fleet, suppliers/vendors. Be the conduit between them and sort center leadership.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.

Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

Talent: Supervise Associates: Provides specific, honest, accurate, and timely feedback on associate performance. Assigns tasks to associates that fit their skill levels and maximize team performance. Uses people processes (for example, selection, development, performance evaluation) to ensure effective associate performance. Recruits and hires the associates needed to meet business requirements. Teaches, guides, and assists in the development of associates.

Judgment: Use Appropriate Judgment: Identifies, reviews, and applies policies and procedures to make informed judgments. Identifies and uses facts, information, and expertise to set priorities and make informed decisions. Uses data and evidence to determine the causes of problems and develop solutions to address them.

Customer/Member Centered: Focus on the Cus