OME Customer Support Engineering Senior Manager

Date Posted:

2025-06-09

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. 

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

The Military Customer Support & Services organization (MCSS) is seeking an individual to be its OME Customer Support Engineering Manager for Cold Section Hardware and Engine Controls in the newly created MCSS OME organization (F100/F117/F139/TF33 programs).  This Senior Manager (M5) will team directly with other Senior OME Managers and Engine specific Program leads to provide MCS&S deliverables to the respective IPMT(s).  The successful candidate will excel at collaborative integration within the MCSS, IPMT, CIPT & USAF organizations to exceed the customers’ needs and expectations.  A background in multiple technical and customer facing roles is critical to navigating the many facets of this position.

What You Will Do:

• Provide technical support for the OME Customer Support Engineering Cold Section and Controls teams.
• Team with OME Program Leads and CIPTs to ensure IPMT/customer deliverables and contractual requirements are met to include MERLIN’s, Position Papers, DR’s, SDRL’s, and CDRL’s.
• Supports OME CSE teams in the resolution of both Field and Depot activities.
• Responsible for driving timely and effective RC investigations, CA implementation, review final reports.
• Engage as a customer interface with IPMT, CIPT, USAF, Boeing, and FMS customers.
• Engage as required on USAF Safety Investigation Board (SIB) investigations.
• Support various high level meetings/conferences/customer visits with USAF and other external customers such as F100 Worldwide Users Conference, Propulsion Technical Meeting, Maintenance Awareness Briefings, Periodic Engineering Excellence Reviews, and Propulsion Users Working Group with USAF and Boeing.
• Coordinate activity to resolve issues affecting engine readiness and customer satisfaction.
• Support the development of maintenance procedures and coordinate with customer for incorporation and updates.
• Drive customer satisfaction by influencing the design for supportability, maintainability, and life cycle cost.
• Identify and drive process improvements to CSE procedures for continuous improvements of deliverables.
• Responsible for tracking and driving group training and proficiency development progression.
• Coordinates with Discipline Chiefs for team learning opportunities/cross sharing initiatives.

Qualifications You Must Have:

• Bachelor’s degree in engineering/technical discipline, logistics, operations or other related fields with 10+ years of experience (familiarity/experience with OME engine program(s), jet engine hardware and controls, JEIM/Depot/Flight Line maintenance practices) working in the aerospace industry; or an advanced degree with 5+ years of prior relevant experience.
• Prior customer interfacing roles or supplier interfacing roles or equivalent.
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
• Travel: 10%.

        

Qualifications We Prefer:

• Embraces P&W Leadership Operating Model and exhibits the behavior.
• Unwavering customer focus with demonstrated ability to work effectively in a time sensitive and multi discipline dynamic environment.
• Proven ability to drive a culture of mutual respect, trust and empowerment.
• Advanced degree in engineering/technical discipline, business, supply chain management, logistics, operations or other related fields.
• Strong technical kn