Summary
 

Provide prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Perform research as needed to resolve inquiries.

Description
 

Logistics:
This position is full-time (40 hours/week) Monday-Friday in a typical office environment. Employees are required to have the flexibility to work any 8-hour shift scheduled between the hours of 8:00 AM – 6:00 PM. This role is located on-site in Columbia, SC.

What You'll Do:

• Ensure effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handle situations which may require adaptation of response or extensive research. Accurately document inquiries.

• Initiate or process adjustments or perform other research as needed to resolve inquiries. Coordinate with other departments to resolve problems. Respond to, research and/or assist with priority inquiries and special projects as required by management.

• Provide feedback to management regarding customer problems, questions and needs. Maintain accurate records on complaints and/or other customer comments, and make recommendations for changes to management. Follow through on complaints until resolved or reports to management as needed.

• Maintain basic knowledge of quality work instructions and company policies. Assist with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintain all departmental productivity, quality, and timeliness standards.

• Assist with the training of new employees and cross training of coworkers.

To Qualify for This Position, You'll Need:

• High School Diploma or equivalent

• 1 year of claims processing OR customer service experience OR Bachelor's Degree in lieu of work experience.

• Excellent verbal and written communication skills.

• Proficient spelling, punctuation, and grammar.

• Strong human relations and organizational skills.

• Ability to handle high stress situations.

• Good judgment.

• Ability to handle confidential or sensitive information with discretion.

• Ability to learn and operate multiple computer systems effectively and efficiently.

• Basic computer operating skills.

• Standard office equipment.

We Prefer That You Have The Following:

• Associate Degree

• 3 years-of customer service or call center experience.

• Knowledge of word processing, spreadsheet, and database software.

Our comprehensive benefits package includes the following:

• 401(k) retirement savings plan with company match

• Fantastic health plans and free vision coverage

• Life insurance

• Paid annual leave — the longer you work here, the more you earn

• Nine paid holidays

• On-site cafeterias and fitness centers in significant locations

• Wellness programs and a healthy lifestyle premium discount

• Tuition assistance

• Service Recognition

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

W