Senior Application Support & Release Manager / Pharmacy Systems

Our Company

BrightSpring Health Services

Overview

Remote

 

We seek an experienced Senior Application Support and Release Manager to lead and oversee critical pharmacy applications' support, maintenance, and release management. The ideal candidate will have extensive experience in long-term care (LTC) pharmacy application management and will be skilled in managing the end-to-end release process. This remote role requires a strong leader who can manage multiple priorities in a fast-paced environment, ensure the stability and reliability of applications, and bring together cross-functional teams to drive successful outcomes.

 

This is a remote position. Applicants can reside anwhere within the Continental USA.

 

This is a great opportunity:

• Work on impactful projects that ensure the stability and reliability of critical pharmacy applications.
• Be part of a collaborative, dynamic team that values innovation and continuous improvement.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Enjoy the flexibility of a remote work environment

We offer:

Competitive pay

Health, dental, vision and life insurance benefits

Company paid STD and LTD

Employee Discount Program

401k

Paid-time off

Tuition reimbursement

Non-retail/Closed-door environment

 

If your passion is service excellence and top-quality care come join our team and apply today!

Responsibilities

• Application Support Management: Lead the support team in providing high-quality, timely resolution of application issues. Ensure that pharmacy applications are stable, reliable, and optimized for performance, meeting the business's needs.
• Team Leadership: Manage a remote team of 3+ analysts responsible for providing user support for multiple applications. Ensure that user issues are handled promptly and efficiently, recognizing the critical importance of keeping pharmacy operations running without disruption.
• Release Management: Manage the planning, coordination, and execution of application releases, ensuring minimal disruption to business operations. Work closely with QA, product, and operations teams to ensure smooth and timely deployments.
• Quality Assurance (QA) Management: Oversee the application release QA process to ensure that all releases meet the highest quality standards. Collaborate with QA teams to design, implement, and manage testing strategies that identify and resolve potential issues before deployment.
• Incident and Problem Management: Oversee the incident and problem management processes, ensuring that root causes are identified and resolved to prevent recurrence. Develop and implement proactive monitoring and maintenance strategies to reduce the likelihood of issues.
• Troubleshooting and Problem-Solving: Utilize strong troubleshooting skills to diagnose and resolve complex application issues. Ensure the support team has the tools and knowledge to handle technical challenges.
• Stakeholder Collaboration: Collaborate with stakeholders to gather requirements, prioritize release activities, and meet business needs. Communicate effectively to manage expectations and inform all parties of progress and potential risks.
• Technical Expertise: Leverage your in-depth knowledge of pharmacy systems, particularly FWLTC (Framework LTC) pharmacy systems, to guide support and release activities. Ensure the applications are configured and maintained according to best practices and industry standards.
• Continuous Improvement: Identify opportunities to improve application support processes, release management, and overall system performance. Implement best practices and drive initiatives that enhance the reliability and efficiency of pharmacy applications.

Qualifications

• Minimum of 7 years of experience in application support, release management, or a related role focusing on LTC pharmacy systems.
• In-depth experience with FWLTC (Framework LTC) pharmacy systems is required, as these systems are central to operations in LTC pharmacies.
• Strong understanding of release management processes, including planning, scheduling, and coordination of releases.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Familiarity with Agile and Scrum frameworks, often used to manage projects and releases efficiently.
• Experience managing a remote team of 3+ user support analysts, ensuring that critical application issues are addressed promptly to maintain seamless pharmacy op