Courtesy Patrol

Description

WHO WE ARE…

Do you love to smile? Are you a professional who goes above and beyond for the people around you? Join our team! We are looking for friendly faces who are ready to help our guests fulfill the lifestyle of their dreams to join our team!  

As an owner and operator of family communities for generations, Roberts Resorts & Communities has become industry leader in delivering quality, affordable homes in safe, private communities for everyday families and retirees. With a track record of over 40 years, founder R.C. Roberts created a unique portfolio and today, these manufactured home communities, and award-winning RV resorts continue to grow across Alabama, Arizona, California, Colorado, Texas, and Utah. Now under second generation, Scott Roberts, the Roberts company continues to create exceptional places where people come to unwind during seasonal RV vacations and live the dream at year-round destinations in attainable and beautiful manufactured homes.  

Roberts Resorts & Communities are all about exceeding our visitor’s and resident’s expectations with proficiency, generosity, and always a sense of belonging, and we place the same values on our team members. 

Ready to join our team? Fill out an application and tell us why you are the right person for this role! 

JOB SUMMARY...

Ensure the successful operation of the Resort by providing epic customer service. Ensuring our guests and residents are greeted with a polished, professional and hospitable welcome upon entering the resort and with all future resident/guest interactions. Assuring to handle guests and residents in an expedient but hospitable manner. 

WHAT YOU'LL DO …

• Assure arrivals are escorted by team to site and assure park property is not damaged upon parking.   
• Departures are reported timely to the main office, including meter reads.   
• Monitor adherence to the Resorts rules & regulations 
• Note infractions of rules by providing notices to guests and G.M. 
• Additional duties as assigned.  

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. 

Requirements

ROLE REQUIREMENTS…

• The ability to work well with our guests and residents while providing Epic customer service. 
• Excellent communication skills, verbal & written  
• Ability to remain calm under pressure and difficult situations. 
• Physical Activities: Stand, walk, talk or hear for periods of time, reach, use hands to handle, control, or feel objects, tools, or controls
• Lifting Requirements: Up to 25 lbs.
• Environment Conditions: Ability to endure seasonal temperatures, noise

THE RIGHT PERSON WILL…

• Strong Relational Skills 
• Thoroughness and an Attention to Detail 
• Excellent and Attentive Customer Service 
• Must be resourceful and able to find solutions when issues arise 

BENEFITS...

• Medical, Dental, and Vision 
• Voluntary STD, LTD, Life, Accidental, and Critical Illness  
• PTO and 10 Paid Holidays 
• 401(k) 
• Working in an inclusive community!  
• Complimentary stay at one of our resorts! 

DIVERSITY, EQUITY, AND INCLUSION…

At Roberts Resorts & Communities, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.