Sales Operations, Deal Desk Analyst

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

As a Deal Desk Analyst, you will strategically partner with our Sales organization and other key stakeholders to offer mentorship on business processes as well as strategic and operational support in an effort to increase deal velocity. For this role, an analytical approach and attention to detail are imperative.

 Your Responsibilities:

• Develop a close working partnership with enterprise sales to support all aspects of new deals while ensuring compliance with required internal controls
• Drive the execution of new contracts by working with partners and approvers to ensure new deals are processed efficiently and in accordance with set deadlines
• Serve as the primary point of contact on the completion of new enterprise client proposals (RFP), vendor questionnaires, or requests for information (RFI) necessary to close deals; working with the appropriate business partners to gain necessary inputs
• Manage the flow of non-standard deals
• Coordinate with cross-functional teams (Enterprise Billing, Sales, Legal, Solutions, etc) to ensure visibility to deals processed outside the system of record
• Work with other team members responsible for maintaining accurate contract records
• Anticipate problems and proactively identify process or program improvements
• Provide supplemental training to sales team members specific to deal desk processes
• Maintain training materials and generate new content as needed

What it takes to catch our eye:

• Proven experience in sales or marketing operations, project management, or customer success
• Great communicator with a customer-centric mentality
• Can balance multiple projects and meet deadlines while maintaining attention to detail
• Knowledge of CRM and sales process
• Experience in consulting, finance, analytics, or sales operations a plus
• Experience working directly with internal sales teams and senior leadership team members
• Excellent troubleshooting skills with meticulous attention to detail
• A teammate with a highly collaborative spirit who excels at building business partnerships
• Experience with Salesforce.com and/or CPQ

The annual base salary for this position in California and Washington ranges from $61,000 - 106,000. The range displayed reflects the minimum and maximum salary for this position in California and Washington, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan.

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States. 

At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.

We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.

Check out our Careers page to learn more about the employee experience.   

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condit