Senior Manager, Software Engineering

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

I. Job Summary

At Ensemble Health Partners, we redefine what’s possible in healthcare through technology, innovation, and a passion for excellence. As the Senior Manager, Software Engineering – Head of Developer Experience, you will lead the evolution of our engineering ecosystem—empowering developers to build, deliver, and innovate faster and smarter.

This player-coach role combines strategic leadership with hands-on engineering excellence. You’ll own and optimize our core developer toolchain while driving AI adoption (Azure DevOps, GitHub, Appfire Flow), lead Site Reliability Engineering (SRE) and partner with L&D to ensure a world-class onboarding and continuous learning experience. You’ll measure and enhance developer experience and productivity using data-driven insights and best-in-class practices from engineering productivity and developer relations disciplines.

II. Job Competencies

Decision Making - Makes decisions by gathering, analyzing, and interpreting information; chooses the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions.

Courage - Proactively confronts difficult issues and effectively participates in challenging conversations; makes hard choices and takes bold action in the face of opposition or fear. Refuses defeat.

Influencing - Uses effective persuasion techniques to gain acceptance of ideas and commitment to actions that support specific outcomes.

Coaching & Developing Others - Partners with individuals’ and supports their development of knowledge, skills, and abilities; empowers them to unlock their potential and maximize performance and growth knowing that developing you makes us better.

Emotional Intelligence - Establishes and sustains trusting relationships by accurately understanding and interpreting one’s own and others’ emotions and adapts behaviors to accomplish intended results.

Creating an Inclusive Environment - Makes decisions and initiates action to ensure that policies and business practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation.

Excellent Written Communication - Demonstrates exceptional ability to communicate complex technical topics clearly and concisely. Capable of creating top-tier technical documentation, playbooks, and developer guides that elevate knowledge sharing and operational excellence.

III. Essential Job Functions

Developer Experience & Engineering Productivity:

• Lead strategy, governance, and continuous improvement for key developer tools (Azure DevOps, GitHub, Appfire Flow) to streamline the end-to-end software delivery lifecycle.
• Define and track metrics for developer productivity, satisfaction, and flow efficiency using frameworks like DORA, SPACE, and Accelerate.
• Champion automation, standardization, and simplification across engineering practices and environments.
• Drive initiatives to remove friction from the developer journey—from onboarding to daily workflows.

AI & Innovation Enablement:

• Partner with teams to embed AI into developer workflows and software delivery, leveraging tools for code generation, documentation, and testing.
• Pilot new AI capabilities and assess their impact on developer efficiency and quality.

Site Reliability Engineering (SRE) Leadership:

• Manage and mentor t