Customer Success Manager

<p>Do you understand how to meet the needs of high profile high value customers? Are you an advocate for driving customer adoption of your software, raising customer satisfaction and retention? Do your customers regularly complement you on "a job well done"?&nbsp; Want to be a key part of a world leading company safeguarding the planet’s most precious digital assets?</p> <p>We are Preservica and we are changing the way organizations safeguard their digital information. Our SaaS Solutions are at the razor’s edge of commercial software addressing the need for smart digital preservation technologies. As a world-leader in digital preservation, our award-winning software is used by leading businesses, archives, libraries, museums and government organizations across the globe</p> <h3>The Role</h3> <p><span class="TextRun SCXW175805936 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW175805936 BCX0">Working closely with a portfolio of key customers your role here is to be their Preservica "Champion". Maintaining regular contact to ensure that they are driving the best experience from their use of Preservica's Active Digital Preservation solutions. Aimed at driving customer retention and maximizing upsell&nbsp; and cross selling opportunities.&nbsp;</span></span></p> <p>Preservica is growing at pace and this is a great opportunity to be a significant contributor in our Customer Success programmes.</p> <p>&nbsp;</p> <h3>Responsibilities</h3> <ul> <li>Foster and maintain open channels of communication between the company and its customers, developing decision maker level relationships</li> <li>Represent the Voice of the Customer (VoC) within Preservica to ensure the business capabilities, strategy, and roadmap meet the existing and future needs of the Customers</li> <li>Proactively seek opportunities to improve the Customer Experience</li> <li>Be a subject matter expert in Preservica’s products and services guiding customers to best practice and maximizing their ROI</li> <li>Identify and nurture upsell opportunities to the existing Customer base, partnering with Sales and Marketing to drive additional revenue</li> <li>Translate data into strategic information that communicates trends and opportunities both internally and externally</li> <li>Lead customer strategic business reviews both in person and remotely</li> </ul> <p><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p> <h3>Skills, Experience &amp; Qualifications</h3> <ul> <li><span data-contrast="auto">5+ years within Customer Success