Software Engineering Quality Assurance Manager

Description

ABOUT US 

Coastal is at the forefront of modern banking, combining strong financial infrastructure with cutting-edge Banking-as-a-Service (BaaS) and fintech enablement strategies. We support not only individuals with their personal banking needs; we also empower businesses by integrating modern banking technology that drives growth, flexibility, and innovation. At Coastal, we think and move like entrepreneurs; focused on impact, speed, and continuous improvement. We believe in working smart, collaborating deeply, and building solutions that unlock real potential. If you're someone who thrives in a fast-moving environment, loves solving complex problems, and wants to help shape the future of banking, we’d love to meet you. 

OVERVIEW 

We are seeking a highly skilled and experienced Software Quality Engineering Manager to lead our software quality efforts. The ideal candidate will have a strong background in software development, excellent leadership skills, and the ability to manage varying business requirements in dynamic environment. This role requires a strategic thinker who can drive the software quality development process, ensure the delivery of high-quality software solutions, and adapt to complex business needs. 

RESPONSIBILITIES TO INCLUDE 

• Lead the culture of “quality as a feature” to a team of software engineers, providing guidance, mentorship, and support to ensure the successful delivery of projects. 
• Collaborate with business, partner, and Engineering teams to understand requirements and translate them into actionable and reportable test plans. 
• Participate in the entire software development lifecycle, from planning and design to implementation, testing, and deployment. 
• Ensure that the engineering team adheres to best practices in quality assurance processes. 
• Foster a culture of continuous improvement, innovation, and collaboration in quality, within the engineering team. 
• Manage project timelines, resources, and assets to ensure timely and cost-effective delivery of software quality. 
• Act as a liaison between the engineering team and other departments, facilitating effective communication and collaboration. 
• Establish SLAs, KPIs, and dashboards to measure quality governance, testing effectiveness, and software quality improvements. 
• Use AI and LLM tools to automate test creation, execution and reporting. 

Requirements

QUALIFICATIONS  

• Proven experience in a software engineering management role, with a track record of successfully leading and delivering complex software projects. 
• Strong technical background with hands-on experience in software development and automated test architecture, and design. 
• Excellent leadership, communication, and interpersonal skills. 
• Ability to manage varying business requirements and adapt to changing priorities. 
• Strong problem-solving skills and the ability to make sound decisions under pressure. 
• Knowledge of agile methodologies and project management tools.
• Ability to context switch quickly and effectively with many inputs. 

EDUCATION/EXPERIENCE 

• 5+ years of relevant/progressive experience in Software Development Quality Assurance. 
• 2+ years of leadership experience in Software Development Quality Assurance. 
• Experience in Financial services. More specifically Banking as a Service solutions. 
• Familiarity with modern cloud and programming technologies (Azure, Typescript, Datadog). 
• Previous experience working in a startup or fast-paced environment. 

HOW YOU’LL THRIVE AT COASTAL 

• Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development. 
• Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference. 
• Be Un-Bankey – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust. 
• Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving. Think outside the box. 
• Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies for Coastal to work smarter, not harder. 
• Take Care of Each Other – Understand what it means to be a true team player and have your teammate's back. Practice self-awareness and build your emotional intelligence. 

BEING YOU AT COASTAL 

Coastal is an equal opp