Ram Brand, Commercial Vehicle (CV) Team - Specialty Vehicle Technical Manager

Stellantis is seeking a dynamic and experienced Commercial Vehicle (CV) Specialty Vehicle Technical Manager to lead the technical aspects related to multi-brand programs for our Commercial Vehicle (CV) portfolio in North America. The initial focus of this role will be to support the team’s expansion into non-Ram CV vocations & markets, with expectations to grow as new opportunities are identified. This role is critical in delivering best-in-class technical service to our commercial customers, ensuring seamless integration and performance of upfit solutions, and driving innovation in CV-specific features. This job directly supports upfitters, dealers, engineering, service, and sales/marketing, by resolving technical issues or questions in real time.

 

Job duties to include, but not limited to, the following functions:

• Lead Technical Support Operations for CVs, ensuring timely and effective resolution of field issues
• Serve as the primary technical liaison between Stellantis and key stakeholders including upfitters, dealers, customers, engineering, service, and sales/marketing teams
• Provide real-time technical guidance to support vehicle modifications, diagnostics, and service-related inquiries
• Champion customer satisfaction by delivering proactive solutions and maintaining high service standards
• Collaborate with Product Development and Engineering to implement innovative CV-specific features that meet evolving industry demands
• Support Sales and Marketing initiatives by providing technical expertise and insights into product capabilities and limitations

Qualifications

Basic Qualifications:

• Bachelor’s degree in Engineering, Automotive Technology, or a related field (Master’s preferred)
• Minimum 5 years of experience in automotive technical support, product development, or field service
• Basic understanding of vehicle systems, diagnostics, and upfitting processes
• Proven ability to manage cross-functional projects and resolve complex technical issues
• Excellent communication, presentation, and stakeholder engagement skills
• Ability to travel as needed to support shows/events, and customer engagements
• Strong analytical and problem-solving skills with a customer-first mindset
• Proficiency in technical documentation and reporting tools

 

Preferred Qualifications:

• Experience in CV marketplace: mobility, fire/rescue, military/SSV, passenger/bus, etc.
• Strong Stellantis background with multidisciplinary experience
• Ability to comprehend complex problems and translate into basic terminology
• External experience within CV industry is a big plus
• Experience working with OEMs, upfitters, and dealership networks
• Familiarity with commercial vehicle regulations and industry standards