Supervisor, IT Patching Center of Excellence

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.  

Summary

Supervisor, IT Patching Center of Excellence

 

The Supervisor of the IT Patching Center of Excellence plays a key role in protecting APS’s technology environment by leading the team that delivers enterprise patching. This work keeps critical systems secure, reliable, and compliant—directly supporting safe, uninterrupted service for customers across Arizona. By guiding patching operations and helping teams stay ahead of vulnerabilities, this leader strengthens APS’s commitment to providing dependable energy to the communities we serve.

 

What Your Day Would Be Like:

• Lead and support a team that executes enterprise patching to keep APS systems secure, stable, and compliant.
• Prioritize patching activities and coordinate delivery to reduce risk and maintain service levels.
• Partner with technical and business teams to understand patching needs, troubleshoot issues, and ensure strong customer service.
• Track patching performance, identify improvement opportunities, and advance processes and tools.
• Coach and develop team members through clear communication, guidance, and hands‑on leadership.

 

Who We’re Looking For:

• A people‑focused leader with experience guiding technical teams and delivering excellent customer service.
• Knowledgeable in enterprise patching, vulnerability remediation, and supporting tools and technologies.
• Strong communicator with analytical and problem‑solving skills.
• Comfortable prioritizing work in a fast‑moving environment while balancing compliance and service expectations.
• Familiarity with ITSM/ITIL principles, ServiceNow, and regulated environments.

Minimum Requirements

Supervisor, IT Patching Center of Excellence

 

• Bachelors' degree in Information Technology or related field
• PLUS five (5) years' prior relevant experience or equivalent combination of education and directly related experience.
• PLUS one (1) year prior leadership experience.
• Advanced knowledge of job area typically obtained through advanced education combined with experience.
• Knowledge of all infrastructure technologies (compute, storage, networking, physical infrastructure, software, commercial off the shelf (COTS) and open source packages and solutions, virtual and cloud including IaaS, PaaS and SaaS);
• Knowledge of infrastructure management tools and monitoring tools, solution sizing for hardware/software platforms, industry standard security requirements and designs.
  
  
  Preferred Special Skills, Knowledge or Qualifications
• Prior leadership experience highly preferred. 
• Knowledge of service offerings; customer service principles; various computer software applications, PCs, operating systems, and other computer-related technologies.
  
  
  

Major Accountabilities

1. Leading and coaching a team of IT professionals, fostering a high-performing, customer focused culture while ensuring patching service delivery.
2. Managing patching schedules and timely execution to remediate vulnerabilities across the enterprise on various enterprise devices.
3. Driving performance metrics to monitor service levels, compliance, and continuous improvement with a focus on automation.
4. Managing the intake of patching requests and coordinating implementation and action plans for remediation.
5. Partnering with business and IT leaders to identify patching needs, recommend improvements, and streamline workflows.
6. Development and execution of operational plans that align with enterprise goals and evolving business needs.
7. Cross-functional collaboration with departments across IT and the business to proactively identify issues and drive service delivery and improvements.
8. Partner with Cybersecurity and other governance and oversight stakeholders to ensure compliance.
9. Prioritization of team resources and support efforts by defining schedules, assigning responsibilities, and managing administrative workflows.
10. Enablement of architectural standards to drive improvements and reduce overhead in patching of technical debt.
11. Oversight of department budgets and financial planning to ensure responsible and effective use of resources.
12. Aligning department strategies in support of unit, organization, and corporate goals.
13. Develops and retains a highly skilled technical team by implementing perform