Business Process Improvement Manager (Hybrid)

Who is Tenable?

Tenable® is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role:

The Business Process Improvement Manager position is a highly visible role involving direct support to the Sponsors’ stakeholders. The ideal candidate needs to be a self-starter working with minimal supervision with respect to communication, research & analysis and creation of current and future business-process designs in order to identify areas for improvement. The Business Process Improvement Manager must have the ability to absorb and analyze a large amount of information and pare it down to a logical, digestible process framework. This position reports to the Senior Manager, Sales Process and Productivity.

Your Opportunity:

• Improve business processes to eliminate waste, increase velocity, improve quality and reduce variation.
• Absorb and analyze a large amount of information and pare it down to a logical, digestible process framework.
• Investigate, analyze and document the current state of business processes.
• Coordinate with cross-functional teams to solicit and understand process inputs, outputs and dependencies.
• Perform gap analysis to identify missing or inadequate processes and clearly define problem and impacts.
• Recommend solutions to increase operational efficiency, improve effectiveness and improve client experience.
• Define and collect base-line metrics and Key Performance Indicators (KPI) to capture cost and time savings, as a result improved processes.
• Monitor, measure and provide feedback on process performance.
• Develop and deliver project updates and progress reports/briefings on a regular basis to sponsors, clients and other stakeholders.
• Maintain a client centric and holistic view of all processes and client segments in the ecosystem to understand dependencies, cross functional impacts with regards to process, workflow and reporting.
• Develop detailed project plans to track project performance, manage project risks/issues and assure timely completion and achievement of project deliverables. Manage projects end to end.
• Assist in establishing and documenting highly efficient policies and procedures.

What You'll Need:

• Bachelor's degree with a minimum of 3-5 years’ experience in business process analysis and improvement
• Significant business process analysis and process improvement experience in consulting, industrial engineering or related.
• Experience applying business process analysis, problem solving and process improvement methodologies and tools such as Lean Manufacturing, Continuous Improvement, Six Sigma, 5 Why’s, Issue Tree, Process Mapping, etc.
• Experience using process mapping software (Microsoft Visio, Lucidchart or equivalent) to create detailed maps of business processes
• Experience with change management principles, methodologies and tools
• Demonstrated success dealing with ambiguity and ability to learn on the fly to understand and solve new problems.
• Ability to lead meetings and influence stakeholders at all levels
• Proficiency in using Microsoft Office or Google Suite tools
• Ability to sit and work at a computer for extended periods of time
• Some travel may be required

Project Management Skills

• Superior analytical, logic and problem-solving skills
• Ability to plan projects and determine the necessary steps to meet objectives
• Ability to implement value adding solutions and complete the objectives in a timely fashion
• Ability to multitask, organize, and prioritize multiple on-going projects, supporting a diverse set of clients
• Approach work in an organized fashion with a sense of urgency

Leadership Skills

• Ability to collaborate across functional groups
• Ability to overcome technical, cultural and functional barriers while continuing to progress
• Ability to work as both an individual contributor and a cross