Information System Support Specialist II - Enterprise Data Services

Location: Augusta,Maine,United States

OFFICE OF INFORMATION TECHNOLOGY - MAINEIT

ENTERPRISE DATA SERVICES

Opening Date: April 3, 2024

Closing Date:  April 26, 2024

Job Class Code: 0931
Grade: 23
Salary: $55,016.00 - $74,223.76/Annually (includes 15% recruitment and retention stipend and eligible for an additional 5% training bonus)
Position Number: 020002000

The Oracle Middleware team is seeking a highly motivated individual with experience in Oracle Fusion Middleware who will assist our team as we work through new and exciting changes to enhance our Oracle hosting environment.

Overview:

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (MaineIT) provides information technology support to over 13,000 employees. MaineIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.

About the Job:

You will be a valued contributor on a highly technical team. Responsibilities include working with cross functional teams on the resolution of complex technology challenges.  You will adhere to best practice across all areas of the State of Maine Oracle hosting support model. The position will interact with a full range of MaineIT staff from all areas of the enterprise and agencies. You will develop technical skills working with the Oracle Fusion Middleware team and products. Customer service and interpersonal skills are critical in this role. 

MaineIT looks for individuals who will represent our C.A.R.E. values in all that they do. Individuals that:

• Practice Customer-focus, ensuring that our customers are heard, and their needs are met.
• Hold ourselves to a high level of Accountability by being transparent with our stakeholders.
• Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.
• Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.

MINIMUM QUALIFICATIONS

• A minimum of 3 years of a combination of related post-secondary education, technical certifications, or technology related work experience.  Related training, internship experience etc. may be credited as related experience on a month-per-month basis.

Preference will be given to those applicants who submit a resume and cover letter to be considered for an interview.

The selected candidate will be required to sucessfully pass the required background checks as a condition of employment.

Special preference will be given to individuals who have experience in the following: 

• Oracle WebLogic server release 12c or higher
• Experience with Linux and/or Unix operating systems
• Oracle JEE Applications, OBIEE, OAS, OPA, OIA, Oracle Forms & Reports and/or Oracle SOA Suite
• Oracle Enterprise Data Quality

 Desirable soft skills include:

• Understanding of customer relationship best practices.
• Demonstrated desire to exercise accountability in a professional manner.
• Demonstrated ability to respond in a timely and effective manner.
• Understanding of empathy and how to exercise it with a variety of personalities.
• Understanding of emotional intelligence principles.
• Ability to listen and understand first before responding.

What’s in it for you?

This engaging and challenging work will provide the selected candidate with an opportunity to become a trusted IT advisor to the agencies MaineIT serves, as well as a technical leader to small development team that is responsible for supporting those agencies’ application needs. Put your skills and experience to the test, while gaining an understanding of complex systems, crafting robust solutions to a variety of IT challenges, and collaborating with a cross-section of users, vendors, and other IT staff.

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave