Senior Manager, Retail & Operations

Company Description

From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique savoir-faire of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.

Parfums Christian Dior invites you today to join its North America teams.

Parfums Christian Dior is part of the LVMH Group.

Job Description

The Senior Manager of Retail & Operations will be an integral member of the direct retail team, serving as the operational expert and strategy lead to identify and build new operational processes for free standing boutiques, concessions, pop-up activations and temporary distortions, as well as monitor performance, identify opportunities, and make recommendations to further drive excellence. This role will require seamless advanced planning, agility, and problem solving to address opportunities that emerge during all stages of planning and execution. This individual will play a pivotal role in delivering operational excellence and execution through development and design planning to support current and anticipate future business needs.

ESSENTIAL DUTIES & RESPONSIBILITIES

Strategic Operational Development

• Develop, redesign, propose operational processes for current and future business needs.
• Seek out areas for improvements to optimize, enhance efficiency and future proof.
• Provide operational input and execute activities in support of retail stores.
• Hindsight opening processes to define best practices and feed continuous improvement.
• Manage pipeline of all future openings in partnership with Retail Business Development.
• Manage and track retail operations spend vs. total budget; follow up regularly to ensure all stakeholders are on task, on time, and on budget.
• Ensure financial objectives and key strategies are prioritized and being met.

Cross-Functional Partnerships

• Partner cross-functionally to execute all aspects of direct retail openings and activations to create the ultimate client experience and achieve objectives.
• Partner with CRM team to support CRM integration and outreach.
• Partner with IT to optimize systems and processes.
• Project manage and roll out new technologies, policies, and procedures.
• Troubleshoot operational problems with relevant departments e.g. IT, Supply Chain, Customer Services, Finance, CRM and administrative support for the retail team
• Confirm and coordinate services with various external vendors (i.e. cleaning services, security, retail technology solutions) in alliance with cross-function partners
• Ensure all practices and processes comply with all regulations and are updated with a holistic lens (i.e. Legal, HR, etc.)
• Promote a positive, united work environment within the team and across departments while challenging status quo.

Retail Support, Operational Training & Communication

• Be the key communication point between boutique retail team and corporate team.
• Develop and conduct retail operations training programs for staff; identify training needs.
• Ensure regular presence in stores; gather and raise feedback to cross-functional teams.
• Provide feedback on team, manage staff schedules, and assist in recruiting processes.
• Support on-the-ground prior to and during openings. Provide hyper care post opening.
• Review store performance daily and weekly.
• Coordinate regular cycle counts and stock takes in all direct points of sale.
• Roll out retail related projects to enhance business and operation efficiency.

RETAIL INNOVATION TEAM MISSION

The Retail Innovation team at Parfums Christian Dior is leading the evolution of luxury fashion beauty and fragrance through the exploration and testing of new and distinctive retail experiences and models across Direct, Wholesale, and Digital, to further enrich client relationships with the Maison.

Qualifications

• 5-7 years of experience with a background in vertical retail, D2C organization, 360 project management and financials/budgeting. Ideally with experience in beauty and fragrances, and / or luxury fashion environment.
• Experience in design, development, and operation of vertical retail environment critical.
• Experience in evolving or transforming retail operations tools (i.e. POS solution migration, system upgrades, integrations) a strength.
• Able to translate technical guides to end-user friendly materials.
• Understanding of Internet of Things (IoT) and retail technology