Manager: Product Sales & Services

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

 

Job Summary:

Service is the foundation of everything we stand for at Vail Resorts, and our Product Sales team is no exception to creating this experience of a lifetime. Responsible for managing product and service sales operations, Product Sales Managers are devoted leaders committed to staff development and guest experience.

 

Job Specifications:

 

• Starting Wage: $58,298.00 - $71,664.00 + annual bonus 
• Employment Type: Year Round  
• Shift Type: Full Time hours available 
• Minimum Age: At least 18 years of age  
• Housing Availability: No  

 

Job Responsibilities:

• Guest Experience Leadership - Proactively anticipate guest needs and deliver exceptional service aligned with Vail Resorts’ “Experience of a Lifetime” promise. Monitor Guest Experience (GX) feedback and implement timely follow-ups and service improvements.
• Product & Sales Strategy - Lead the strategic management of Ticket, Season Pass, and Ski & Snowboard School offerings, ensuring product accuracy and availability across all sales locations. Administer guest data collection protocols and oversee the creation, monitoring, and optimization of departmental KPIs to drive performance and guest satisfaction.
• Talent Leadership & Development - Recruit, train, and schedule staff with a focus on building high-performing teams. Set clear goals and expectations, provide ongoing coaching and feedback, and conduct mid-season and end-of-season evaluations. Foster a culture of employee engagement, accountability, and continuous development.
• Financial Stewardship - Prepare, manage, and monitor departmental budgets, ensuring fiscal responsibility and alignment with business objectives. Make data-informed decisions to optimize resources and drive profitability.
• Technology & Systems Integration - Effectively utilize Vail Resorts’ enterprise systems including RPOS, Guest Connect, Workday, SuccessFactors, Coupa, The Lift, and Concur. Partner with corporate IT to test and implement POS software upgrades, ensuring operational readiness and system optimization.
• Cross-Functional Collaboration - Build strong partnerships with Ski & Snowboard School, Finance, Marketing, Human Resources, Mountain Activities, and other departments to align strategies, share insights, and drive collective success.
• Values-Based Leadership - Actively promote and embody Vail Resorts’ Mission and Core Values. Demonstrate and cultivate the company’s Le