Senior Professional, Business Analyst

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Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

We are seeking senior supply chain analytics professional to lead global process intelligence, KPI design, and performance measurement initiatives. As an individual contributor, you will shape strategic decisions across global operations by translating complex business challenges into actionable insights. You will leverage Celonis process mining, advanced analytics, and KPI dashboards to optimize end-to-end supply chain operations, identify bottlenecks, and support measurable business outcomes.

This role is ideal for someone who thrives in analyzing complex, multi-country supply chain operations, designing innovative dashboards and KPI frameworks, and providing insights to executive leadership without managing direct reports.

Your role:

KPI Design & Dashboard Leadership

• Design, develop, and maintain global KPI frameworks and automated dashboards to track operational performance, inventory strategy, demand planning, and supply chain efficiency.

• Own the end-to-end lifecycle of dashboards, from defining metrics and integrating data sources to developing visualizations and presenting insights.

• Translate performance metrics into actionable insights that guide operational improvements and strategic decisions.

Process Mining & Analytics

• Lead process mining initiatives using Celonis to uncover inefficiencies, bottlenecks, and optimization opportunities across global supply chain processes.

• Conduct end-to-end supply chain assessments, including inventory flow, logistics, demand and supply planning, and product lifecycle management.

• Apply database management skills & advanced analytics techniques (SQL, Python/R, BI tools) to identify trends, anomalies, and areas for improvement.

Strategic Insights & Decision Support

• Translate complex business challenges into analytically tractable questions, delivering quantifiable recommendations.

• Partner with global operations, finance, and commercial teams to evaluate initiatives, track KPIs, and measure ROI.

• Develop executive-level presentations and reports to communicate data insights and recommended actions.

Thought Leadership & Influence

• Serve as a subject matter expert in supply chain analytics, process mining, and KPI-driven performance measurement.

• Influence cross-functional stakeholders and guide data-driven decision-making and process optimization strategies globally.

• Advocate for data governance, analytics best practices, and consistent KPI tracking across regions.

• Applies a broad perspective to provide innovative solutions to a variety of complex issues.

• Novel solutions are imaginative, thorough, practical, and consistent with business area objectives.

Project Leadership & Collaboration

• Drive complex, multi-country projects independently, ensuring actionable insights and measurable outcomes.

• Collaborate with global teams to implement process improvements and system enhancements, leveraging data for continuous optimization.

• Mentor junior analysts on analytics methodology, dashboard design, and process mining techniques.

Why This Role Matters

• Lead analytics initiatives at a global scale, owning KPI frameworks and process insights that drive measurable impact.

• Work independently while influencing senior leadership, shaping