Director, Marketing Risk & Controls

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

This leadership role will be a vital member of the Consumer Group Business Risk and Controls team with responsibility for providing risk and control management expertise and delivering transformation and growth of the PayPal Marketing and Communications activities. You will have end to end, first line risk and control program responsibility and with the support of your team, will create, execute and maintain best in class risk management programs and processes to ensure operational excellence while enabling the business.

Job Description:

What you need to know about the role:

We are seeking a highly skilled and experienced Business Risk & Controls leader to support PayPal’s Marketing and Communications businesses and who will help transform our first line of defense risk management strategy. The Marketing organization is on a multi-year transformation journey to reimagine the way we go to market and creating a significant opportunity to lead and affect change.

In this role, you will lead a team of experts responsible for developing and maintaining PayPal’s first line business risk & control efforts across PayPal and Venmo Marketing and Communications. You will collaborate closely with internal stakeholders across regions and organizations to enable and have significant impact on efficiency, quality and regulatory compliance so that we always deliver a great customer experience.

Meet our team:

The Consumer Group team and PayPal more broadly has a goal of revolutionizing commerce globally and to ensure a streamlined approach and a positive customer experience. As an organization, we prioritize building diverse talent and cultivating an inclusive environment where you will be encouraged to align your values with the PayPal Leadership Principles in mind and apply these to their day-to-day role.

Our team is committed to PayPal’s Leadership Values and exemplifies: 

• Innovation work customer back: create simple and valuable customer experiences.
• Inclusion Put people first: build the next generation, unlocking their superpowers.
• Wellness: Work as One PayPal.
• Collaboration: Win together

Your way to impact:

This leadership role will be a vital member of the Consumer Group Business Risk and Controls team with responsibility for providing risk and control management expertise and delivering transformation and growth of the PayPal Marketing and Communications activities. You will have end to end, first line ris