Manager, Patient Scheduling

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The Department of Surgery is currently seeking a Full-Time Manager, Patient Scheduling to work onsite in Miami. The Manager, Patient Scheduling manages subordinate staff to facilitate efficient scheduling and
coordination of patient services. The incumbent oversees the management of all staff members, ensuring they are utilizing designated Protected Health Information (PHI) systems as necessary to perform their functions and adhering to PHI “minimum necessary” compliance standards at all times

CORE RESPONSIBILITIES

• Manages daily operations of department’s scheduling functions.

• Works closely with department’s leadership to ensure scheduling policies and procedures are being followed for all locations.

• Works closely with hospital clinical departments/physicians to monitor service delivery.

• Oversees all scheduling application systems. Maintains QA processes including HIPAA compliance.

• Analyzes statistical call center data and service quality.  Works with scheduling Supervisors to resolve any issues.

• Plans, organizes, directs and evaluates all operational activities of the respective department.

• Ensures high levels of performance, achievement of goals and quality of results through subordinate Supervisors and staff.

• Monitors, evaluates and implements continuous improvement efforts related to operational productivity and patient/customer satisfaction.

• Works collaboratively with referral sources, both internal practices and external referral sources to ensure service needs are met.

• Oversees all integrative projects in regard to system upgrades, new locations and modalities.

• Assists in the development, implementation and maintenance of the annual operating budget, ensuring operations are managed within established guidelines.

• Manages scheduling application setup, including creation and updating of modalities, assignment of modalities to scheduling locations, and assignment of pending and follow up workflow.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. 

• Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                                         

Education:

Bachelor’s degree in relevant field

Experience:

Minimum 5 years of relevant experience

Knowledge, Skills and Attitudes:

• Ability to maintain effective interpersonal relationships.

• Commitment to the University’s core values.

• Ability to direct, manage, implement, and evaluate department operations.

• Ability to establish department goals and objectives that support the strategic plan.

• Ability to effectively plan, delegate and/or supervise the work of others.

• Ability to lead, motivate, develop and train others.

• Proficiency in computer software (i.e., Microsoft Office).

Department Specific Functions

• Responsible for coordinating the flow of surgical cases of service line and clinical program.

• Monitors, evaluates and implements continuous improvement efforts related to surgical scheduling productivity in conjunction with leadership.

• Educates patients and their families on the care plan; provides details related to treatments, procedures, post-surgical and continuing care requirements.

• Responsible for managing the flow of surgical cases for her assigned service line and clinical programs.

• Liaison between Department leadership and team/faculty for process imp