Vice President- Advanced Technical Services

What do you bring?

• 15+ years of progressive leadership in technology infrastructure and services delivery, including at least 7 years in a senior executive leadership role.
• Deep career foundation in Infrastructure and Data Center services, with demonstrated leadership across large-scale enterprise infrastructure environments. Experience should include multiple domains such as data center, compute, storage, networking, security, wireless, SD-WAN, UC, cabling, break/fix, and managed infrastructure services.
• Demonstrated leadership of a large-scale technology services business or portfolio approaching or exceeding $500M annually, with significant P&L, revenue, margin, forecasting, and investment accountability. Must have direct P&L experience within a services organization of at least $100M+ annual revenue.
• Proven experience leading and/or scaling delivery organizations of 1,000+ technical practitioners, including combinations of employees, contractors, subcontractors, offshore resources, and partner-delivered capacity.
• Proven track record delivering complex, multi-discipline enterprise infrastructure engagements across multiple technical service domains and geographies for Fortune 500 or similarly complex customers.
• Demonstrated ability to improve utilization, realization, profitability, delivery quality, customer satisfaction, and operational predictability within professional or managed services organizations.
• Deep fluency across at least four relevant technology services domains, with Infrastructure and Data Center forming a significant part of the candidate’s career foundation, rather than software, SaaS, public cloud, or Microsoft serving as the primary industry/domain background.
• Experience building scalable delivery operating models, including workforce and capacity planning, PMO/delivery governance, partner and subcontractor leverage, offshore/global delivery, and sales-to-delivery execution.
• Working knowledge of AI and automation in delivery operations, including AIOps, intelligent scheduling, predictive staffing, workflow automation, and/or AI-enabled operational analytics.
• Familiarity with Agile, ITIL, PMI/PMP, DevOps, and modern technology services delivery methodologies.
• Exceptional executive presence with demonstrated ability to lead large organizations, influence senior stakeholders, manage executive escalations, and establish trusted relationships with Fortune 500 executives.
• Strong financial and commercial acumen, including P&L management, revenue and margin forecasting, capacity economics, scenario modeling, and data-driven investment decisions.
• Outstanding written and verbal communication skills, with the ability to translate complex technical, operational, and financial information into compelling executive-level narratives.
• Must be based in the United States.

Preferred:

• Experience in a senior delivery leadership role at a top-tier technology solutions provider, systems integrator, or managed services organization with a significant Infrastructure and Data Center services portfolio.
• Experience leading large, global or multi-region delivery organizations supporting complex enterprise and Fortune 500 customers.
• Demonstrated experience within a technology services partner ecosystem spanning infrastructure, data center, networking, security, and managed services.
• Familiarity with WWT’s strategic partner ecosystem, including Cisco, HPE/Aruba, Palo Alto Networks, NVIDIA, Microsoft, and other leading infrastructure and technology providers.
• Active or prior certifications in relevant technical and delivery disciplines, such as CCIE, CISSP, PMP, ITIL v4 Managing Professional, or comparable credentials.
• Experience applying AI, automation, and AIOps capabilities to improve infrastructure and services delivery operations.
• MBA or equivalent graduate-level business education preferred.

Organizational Relationships

This position reports to the EVP, Technical Delivery & Engineering.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $250,000.00 to $500,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, lice