Nurse Manager, University of Maryland Access Center

Company Description

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.

Job Description

General Summary

Oversees Access Center staff and the University of Maryland Medical System bed management process. Responsible for ensuring the success of the UMMS’s strategic objectives and mission as they relate to patient access, patient flow, growth of market share, customer satisfaction and optimal utilization of health system partners. Formulates and recommends changes in patient flow to hospital executives. Schedules the Access Center Nurse Coordinators and acts as a resource for questions/problem solving. Identifies areas of improvement and works with staff to facilitate the necessary changes. Responsible for completing staff performance evaluations. Work is performed under limited supervision.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

Develops, manages and evaluates the bed management system for UMMS to meet clinical,

financial and service quality objectives

a. Understands clinical services of each UMMS member organizations (MO), and communicates

this capability with UMAC team.

b. Develops systems within UMAC to assign right patient to right bed based on clinical

needs to ensure equitable distribution of patients across the system, with maximization of bed

utilization.

c. Designs, implements and evaluates UMAC processes to maximize system bed capacity

d. Oversees system initiatives to decrease un-necessary transfers and maximizes telehealth

opportunities where applicable.

e. Liaison with MO for system bed planning needs.

f. Continuous system visibility of all system hospital throughput parameters and capacity.

g. Re-evaluation of system to ensure the system consistently measures throughput parameters.

h. Maintains collaborative working relationships with UMMS leaders.

i. Collaborates with medical staff leadership, assesses requirements for bed management

systems to meet patient needs. Plans strategies and services to meet clinical program

objectives. Communicates long and short-term plans and objectives to staff.

j. Assures that programs, services and staff performance meet regulatory requirements and

professional standards.

k. Develops effective administrative, coordination and communication systems. Assures

effectiveness of operation.

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2. Uses a variety of data and information resources to assess evolving program requirements and

evaluate program performance. Collaborates with multidisciplinary team members to assess,

redesign and continually improve effectiveness and productivity of bed management system.

3. Designs, implements, and evaluates UMAC nurse coordinator processes.

4. Assumes a leadership role in managing the quality of services provided by the department to

organization at large.

a. Implements systems to assess and respond to customer perceptions of service. Visibly

involved in obtaining customer feedback, incorporating customer requirements into service

design and requiring staff performance which meets customer requirements.

b. Teaches and coaches staff in effective process analysis and improvement techniques and in

using data to assess and improve unit performance.

5. Manages human and fiscal resources to meet financial goals and achieve identified outcomes.

a. Effectively participates in the development, communication, monitoring and management of

department salary, non-salary and capital budgets.

b. Assures maximal effectiveness and efficiency of staffing plan for unit, including skill mix and

scheduling. Develops staffing sys