Transport Operations Lead

Job Description

WHAT YOU’LL DO
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As a Transport Operations Lead, you are responsible for the Transport Operations and related performance, vendor relationship and transport service roll-out of defined area/cluster in the Logistics Region. You ensure actions to balance cost, service levels and sustainability impact to excel in operational excellence and customer value with consideration to end-to-end flows.

• Responsible for Transport Operations and related performance KPIs of defined cluster/area in the Logistic Region.
• Manage Transport provider vendor relationship and secure frequent follow-up with Transport providers on operational KPIs and status, highlighting trends, problems, opportunities and status of agreed targets and SLAs.
• Responsible to functionally lead local Transport Teams and ensure support and alignment on transport related decisions, operational status, challenges and opportunities.
• Continuously strive to improve Transport operational excellence to secure stable transport operations within defined global operational and tech standards, balancing cost, service levels and sustainability impact with consideration to end-to-end flows.
• Responsible for proactive transport capacity planning and peak event planning to meet forecasts, including transport related business continuity planning and execution.
• Collaborate with Transport & Trade Commercial in procurement topics such as clarify Transport Procurements needs, participate in RFP response evaluation, vendor selection decisions etc.
• Collaborate with Transport & Trade Commercial in Contract and Vendor Management topics such as commercial disputes, tactical/strategic vendor management meetings and contractual SLA compliance, etc.
• Lead implementation of new transport providers and services together with Central Transport Development and Local Transport teams.
• Support in implementation of new transport capabilities from a regional perspective together with Central Transport.
• Actively stay up-to-date on global logistics end-to-end operational status, KPIs, issues and risks
• Identify sustainability opportunities and challenges from a social, economic and environmental perspective.

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WHO YOU ARE​

We are looking for people with…​

• Great ability to collaborate, interact and navigate with central, regional and local teams and stakeholders, both internally and externally.
• Deep expertise in operational Transport processes and best practices.
• Solid understanding of specifics and capabilities in regional transport operations to serve Brand needs.
• Experience in Transport related Vendor Management and developing operational performance and cost improvements through suppliers.
• Good ability to plan, prioritize and delegate high numbers of tasks with varying workload and importance.
• Great ability to take proactive actions and drive performance, consistently producing tangible results.
• Good understanding of business needs for both retail and online businesses.
• Strong strategic and analytical mindset, including ability to plan, prioritize and manage high numbers of tasks with varying workload and importance.
• Exceptional ability to manage multiple projects simultaneously, self-driven and proactive with the ability to prioritize and manage multiple tasks.
• Excellent proven communication skills and the ability to build credibility and trust with a wide range of stakeholders.
• Knowledge of Latin American transport networks
• Ability to speak Spanish and/or Portuguese is considered an asset

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WHO WE ARE​

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​

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We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​

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WHY YOU’LL LOVE WORKING HERE ​
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years