Client Services Territory Lead, NA (West)

Location

Our Client Services Territory Lead will be an integral part of our Client Services team in North America: Pacific, Mountain, (or) Central time zone.

Who We Are
We enable greatness through the cloud. We thrive on working with fast growing companies around the world to solve both essential and advanced cloud challenges. DoiT provides intelligent technology that simplifies and automates cloud usage, alongside expert consultancy and unlimited technical support, all at no extra cost to our customers.  Join our mission where you’ll work remotely with a committed, experienced, and global team in a collaborative and supportive culture. We are an award-winning strategic partner of Google Cloud and AWS, we provide intelligent technology, expert consultancy and unlimited technical support for customers across more than 70 countries.

The Opportunity

We are a team of cloud professionals who love working with other people to solve challenging technical problems. We are committed to personal development and enjoy sharing our knowledge and experience through blogging, training, public speaking, and contributing to open-source with a high focus on solving complex Azure issues.

We work hands-on, side-by-side with our customers to educate, mentor, advise, and solve problems to make sure they are getting the most out of what the cloud has to offer.

As a Client Services Territory Lead, you will help manage Client Services delivery teams of a specific territory overseeing strategic initiatives, execute on departmental projects, and a team of managers while assisting them and their teams to understand and achieve their goals. Client Services Territory Leaders also function as a territory management focal point coordinating between the different organizations of that territory, and ensuring alignment with other territories in their region.

Responsibilities

• Monitor and improve territory performance, efficiency, goal development, talent acquisition and alignment with the regional Client Services strategy
• Removing obstacles and empowering their team leaders to be successful
• Creating and tracking personal development plans for their management teams and monitoring development of their teams
• Delegate and drive objectives and key results through their territory
• Balance the asks of their teams with the business focus and needs
• Support escalations and customer relationships where it may benefit the team leaders within the territory
• Align with territory sales leaders on sales support motions and serve as an escalation point for challenges, ensuring consistency and alignment across their teams for sales engineering and post-sales activities 
• Align with marketing teams for event coverage within their territory, technical content publications and customer success stories
• Encourage open communication between teams, regions and global company knowledge sharing
• Monitoring customer feedback over different channels (CSAT, NPS, SAM, AM, Sales) and ensure their management team is managing continuous improvement and following up with negative customer feedback
• Monitoring their teams technical playgrounds, internal projects, team engagement and hiring / compensation

Qualifications

• 10+ years of experience working with technical consulting or managed services
• 3+ years of experience leading managers with territory oversight
• Experience working with Cloud Partners and maintaining at least one industry standard cloud certification 
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive
• Extensive experience working cross functionally with other departments such as Sales and Product

Are you a Do’er?

Be your truest self. Work on your terms. Make a difference. 

We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.  

What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge and having fun! Click here to learn more about our core values. 

Sounds too good to be true? Check out our Glassdoor Page

We thought so too, but we’re here and happy we hit that ‘apply’ button. 

• Unlimited PTO
• Flexible Work