Customer Success Manager - Garden City, NY
Compass GroupAbout the role
Coffee Distributing Co. (CDC) was founded in 1963 by brothers Samuel and Louis Friedman, who entered the office coffee business with the acquisition of Coffee Dispensing Company in 1966.
By the mid-1980s, CDC had become the NY Metro area's largest office beverage supplier by combining innovation with a devotion to providing superior service.
In 2011, the company became part of the Canteen Division of Compass Group USA, the leading foodservice management group worldwide with over 500,000 associates. Though now part of a huge company, CDC still operates with the same family-company focus on customer satisfaction that has made it the industry leader.
Position Title: CUSTOMER SUCCESS MANAGER - GARDEN CITY, NY
Salary: $64,000 - $68,000 / year
Growth. Opportunity. Excellence.
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come grow with us. We are Canteen.
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.
Job Summary:
The Customer Success Manager is responsible for managing and growing a portfolio of Coffee Distributing Company accounts by delivering consistent, high-quality service and support. This role contributes to departmental initiatives focused on improving client satisfaction, strengthening retention, and supporting operational excellence. Success in this position requires the ability to build trusted client relationships and approach each account with a positive, solutions-oriented mindset.
Key Responsibilities:
Client Strategy
• Manage day-to-day client relationships to support high levels of satisfaction and retention, including regular check-ins and presenting business reviews
• Cultivate strong, trusted, long-term relationships with key stakeholders
• Act as the central point of contact to resolve client concerns promptly
• Identify opportunities to recommend additional Coffee Distributing Co. products or services that enhance client value and contribute to account growth
• Coordinate with internal Coffee Distributing Co. teams to ensure client needs are communicated clearly and addressed efficiently
• Lead routine contract renewal activities
Preferred Qualifications:
• Bachelor’s degree or equivalent experience
• 2-3 years of experience in account management and/or customer service
• Demonstrated ability to prepare, analyze, and present business reviews
• Excellent interpersonal skills to build rapport, manage client discussions, and support successful account outcomes
• Proven success in business growth and retention
• Adept at resolving client issues
• Ability to prioritize, multitask, and adapt in an agile environment
• Adapt easily to new and proprietary technologies
• Willingness to travel locally (~30%-40%)
Apply to Canteen today!
Canteen is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protecte
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