HR Shared Services Center Advisor III (Leave Management)

To provide operational support regarding processes, procedures and/or programs for an assigned Human Resources (HR) Center Of Excellence (COE). Serve as trusted advisor to NFCU employees by responding to HR related requests and inquiries and providing guidance to internal/external customers. Identify, research and resolve issues/discrepancies, and review and process HR personnel transactions.

• Provide COE operational support requiring understanding of assigned COE processes, procedures and/or programs
• Maintain broad knowledge of HR services and answer or appropriately route employee inquiries pertaining to complex HR programs, processes, procedures, and communications
• Analyze and interpret a wide range of issues; select and adapt methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately
• Resolve complex operational/processing issues, inquiries, and complaints
• Ensure work is completed within defined service level agreements
• Ensure compliance with all HR related policies, practices, and procedures
• Serve as subject matter expert and provide guidance to internal/external customers and stakeholders regarding complex SSC processes, HR services and assigned core COE functions, systems, policies and/or procedures
• Lead, guide, and mentor less experienced staff
• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
• Research, analyze and determine cause/impact of complex errors/omissions
• Develop, recommend, and assist in the implementation of policies, procedures, programs to improve processes and reduce errors across the SSC and/or within assigned COE
• Perform on-going quality control to ensure efficiency and accuracy of processes and procedures
• Perform research and provide recommendations for process improvements
• Act as the primary point of contact for employees following vendor approval of disability and extended leave claims. Provide accurate information and guidance through timely inbound and outbound communications
• Oversee and resolve employee-submitted cases, including those requiring detailed analysis and complex guidance, ensuring efficient and effective resolution
• Prepare and maintain accurate reports, performing thorough data validations to ensure compliance with established standards and policies
• Review and update employment status records in Oracle HCM to maintain data integrity and accuracy across HR systems
• Coordinate accurately and efficiently with vendors, contractors, and advisors involved in disability claim payment processing to ensure seamless operations and timely issue resolution
• Perform other duties as assigned

• Significant experience in progressively responsible positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function
• Ability to work independently and in a team environment
• Experience in leading, guiding, and mentoring others
• Knowledge of SSC assigned programs, processes, and procedures for designated and additional COEs when needed (e.g., Benefits)
• Advanced knowledge of various Human Resource issues, services, and systems
• Advanced skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Advanced customer service and stakeholder management skills
• Effective database and presentation software skills
• Advanced organizational, planning and time management skills
• Advanced research, analytical, and problem-solving skills
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Expert skill maintaining accuracy with attention to detail and meeting deadlines
• Advanced verbal and written communication skills
• Associate's Degree in Business Administration, Human Resources or the equivalent combination of training, education, and experience
• Significant experience in human capital management systems
• Significant knowledge of Navy Federal products, services, programs, policies and procedures
• Advanced communication skills, ability to clearly convey information and provide guidance to employees through both inbound and outbound communication channels
  Expert skill in managing and resolving complex employee cases with attention to detail and accuracy
• Advanced skill in creating reports, validating data, and ensuring compliance with HR standards and policies
• Advanced knowledge of HR system