EMR Operations Manager

OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision.

Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve.

Job Description:

The EMR Operations Manager reports to the Senior Manager, EMR Operations and is part of the Operations Team at OneOncology. The EMR Operations Manager will play a role in supporting implementing and maintaining the EMR integrations with health systems to ensure the efficient and secure management of patient information. This role requires a deep understanding of healthcare IT systems, and a commitment to maintaining the highest standards of data security and privacy.

This position is available in Nashville, TN or may work remotely if near a major airport.

Responsibilities:

• Provides management, direction, and communication for the execution of OncoEMR, including leading efforts for requirements, deliverables, objectives, resources, and project schedules in a timely manner
• Communicates to stakeholders on key issues, risks, resource requirements and technical challenges
• Supports best practice guidelines to standards based on OncoEMR workflows and operations workflow
• Acts as an advocate and catalyst for change, serving as change agent to inspire others in embracing operational changes and transformations linked to OncoEMR implementation and other application technology projects. Engages in resource planning to include allocation of resources to achieve goals of the clinical operations services with OncoEMR practices and integrations.
• Ability to use OneOncology’s analytical tools to track, report, and create action plans from key performance indicators.
• Identify tasks, assign resources, and manage project plans around EMR implementations and checklists to successfully complete tasks to meet agreed upon deadlines. Clearly delineate task predecessors, critical path, and required resources to ensure smooth implementation project success.
• Provide elbow to elbow practice training and support on EMR implementations
• Train healthcare staff and end users on EMR system usage and best practices
• Track evolving platform changes, improvements, enhancements and revise EMR operations accordingly.
• Coordinate with multiple technical and operational teams to achieve the necessary program, project or activity plans, and schedules while maintaining within budget and resource guidelines.
• Assist in organizing the EMR Network Committee by coordinating scheduled events, developing agendas, distributing meeting minutes, and performing other tasks to meet the goals and initiatives defined by committee chair(s) and members.
• Stay abreast of the latest developments in EMR technology and remain highly technically competent to drive continuous improvement.
• Manage the employee access process and conduct audits on specific sections of the electronic chart, as required.
• Oversee the assessment process for utilization of the EMR.
• Additional tasks as assigned.

Key Competencies: 

• Expertise in identifying areas of improvement, critical dependencies, and process changes that enable the practice to attain integrated outcomes that are effective, efficient, sustainable, and improve customer satisfaction.
• Ability to pick up technology and business workflows quickly.
• Effective communication skills (verbal/written/listening). 
• Must be detail-oriented, own key tasks, handle moderately complex problems, manage multiple projects simultaneously, require minimal direction and be able to work within a team setting. 
• Knowledge of OncoEMR.
• Working knowledge of PMS, LIS, RIS, Interfaces.

Qualifications:

• 5+ years of experience in a community oncology setting, preferably clinical.
• At least 2 years of experience as a proven change agent and mentor using OncoEMR.
• Experience in identifying process inefficiencies, implementing process improvements, and driving operational excellence is highly desirable.
• Strong technical skills in Microsoft Office Suite (Word, E