Quality Assurance Sr. Manager

 

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

 

Bringing out the best in people

 

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

 

Working at Dentsply Sirona you are able to:

 

Develop faster - with our commitment to the best professional development.

 

Perform better - as part of a high-performance, empowering culture.

 

Shape an industry - with a market leader that continues to drive innovation.

 

Make a difference -by helping improve oral health worldwide.  

 

 

The Sr. QA Manager is responsible for the development, implementation, and continuous improvement of Quality System processes supporting Dentsply Sirona’s North America distribution network, including the Lancaster Distribution Center (LDC) and regional hub-and-spoke operations in the U.S. and Canada. 

 

This role ensures that all order-to-delivery processes, systems, and procedures comply with applicable medical device regulations, Good Distribution Practice (GDP), and corporate Quality Management System (QMS) requirements. 

 

The Sr. QA Manager leads and develops the North America Distribution QA team, fostering a culture of quality, accountability, and excellence. Manages internal and supplier audit programs, facilitates regulatory and corporate inspections, and oversees quality performance of 3PL partners to ensure full compliance with Dentsply Sirona policies and regulatory requirements. 

The Sr. QA Manager acts as the primary QA contact for North America distribution activities and collaborates closely with global QA, Supply Chain, Commercial and Regulatory Affairs teams to ensure alignment and standardization of quality processes across regions. 

 

The Sr. QA Manager acts as a working leader who is willing to roll up their sleeves to address operational challenges, model accountability, and drive continous improvement alongside the team.

 

Quality Management & Compliance Oversight 

• Establishes, maintains, and continuously improves the regional Quality Management System (QMS) to ensure compliance with FDA 21 CFR 820, ISO 13485, and any other applicable regulatory and corporate requirements. 

• Leads day-to-day quality system activities across North America distribution and commercial operations in alignment with Dentsply Sirona policies and international standards. 

• Ensures consistent implementation and monitoring of QMS processes, including CAPA, change control, complaint handling, and nonconformance management. 

• Maintains visibility of upcoming regulatory or operational changes that could impact compliance or process performance, proactively mitigating associated risks. 

• Establish, Monitor, analyze, and report on key performance indicators (KPIs) and quality metrics to identify trends, drive continuous improvement, and support strategic decision-making.  

• Supports the rollout and maintenance of the harmonized global QMS across the company’s distribution network. 

Auditing and regulatory compliance 

• Plans and conducts (or coordinates) internal self-assessments and audi