Personal Banker II - FLOATER

About Us: At Suffolk Credit Union, we're more than a place to manage your money - we're a team committed to empowering our members and building a stronger community. We treat every individual with dignity and respect, fostering a culture of transparency and integrity. Our mission is to make financial wellness accessible for everyone, offering guidance whether you're saving for the future, buying a home, or growing your business. At Suffolk Credit Union, we're redefining banking by focusing on what truly matters - people.

Why Join Us?

• Comprehensive health, dental, and vision plans, including disability and specialized insurances.
• Generous 401(k) with employer matching, tuition reimbursement, and paid time off, including holidays, sick leave, and birthdays.
• Employee wellness and assistance programs, along with support for work-life balance.
• Flexible spending account designed to support your lifestyle needs.
• Discounts on loan rates, financial services, and opportunities to participate in community charity events.
• Holiday luncheons, themed parties, and other employee engagement activities.

If you're a proactive, detail-oriented professional who thrives in a fast-paced, dynamic environment and is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity! Join our team and be a key player in helping members achieve their financial goals while growing your career at Suffolk Credit Union.

Role Overview: Personal Bankers are expected to provide exceptional member experiences with current and prospective Suffolk Credit Union members. Personal Bankers will establish new relationships and enhance existing relationships through acquisition, retention, cross-sell strategies within the retail banking, consumer lending, commercial lending, mortgage lending, wealth management and other lines of business. Personal Bankers will work collaboratively with cross-functional teams to achieve department and Credit Union goals with a high degree of accuracy and reliability. This is a floating position, which requires travel throughout the Western Branch network Medford, Islandia, Commack, and West Babylon.

Key Responsibilities:

• Deliver exceptional service to all current and prospective members.
• Educate members on Credit Union products, services, and benefits while identifying cross-sell opportunities.
• Resolve member requests, complaints, and issues in a timely and effective manner.
• Build and deepen relationships with members, generating referral opportunities.
• Accurately and efficiently process transactions while maintaining member confidentiality.
• Perform member research and outreach for sales and service purposes, ensuring follow-up for a positive experience.
• Complete new member onboarding and assist with account maintenance and fraud claims.
• Handle daily Personal Banker tasks, including wire transfers, account changes, and check processing.
• Support inbound call centers, digital banking services, and travel to branches as needed.
• Meet or exceed monthly loan goals ethically and in compliance with Credit Union policies and regulations.

Essential Qualifications:

Qualified candidates will have a high school diploma or equivalency certification. Two (2) years of customer service, preferably in a banking environment. Supervisory and cash handling experience preferred. Notary License required or to be obtained within three (3) months of hire. NMLS-ID (Mortgage Loan Originator) required and will be provided at time of hire if not already acquired. Bilingual preferred.

• Clear and articulate communication, both orally and in writing.
• Proficient in customer service and handling confidential information with discretion.
• Ability to work effectively with direct supervision and support branch goals.
• Intermediate mathematical skills with knowledge of loan processing procedures.
• Familiarity with credit union products, services, policies, and regulations.
• Understanding of relevant laws and regulations, including Truth in Lending, HMDA, ECOA, and others.

Working Conditions:

• Must be able to communicate effectively through speaking and hearing, with visual acuity for reporting and presenting information.
• Occasionally required to lift over 45 lbs., such as supply boxes.
• Occasionally works unusual hours, including Credit Union Days and call nights.
• Must be available to work a flexible schedule, including Saturdays.
• Occasionally required to travel up to 50 miles for business needs.

Apply today and embark on