Staff Accessibility Engineer, UX Platform

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Web Platform Accesibility team 

We’re looking for someone to lead accessibility engineering across the design system. As part of the design system team, you'll build usable, scalable, best-in-class components and a top-of-the-line charting library to power ServiceNow's new UI platform. We're serious about user experience. Our integrated team of engineers, designers, and product strategists sweat the details and we're seeing the results. The Now Design System is changing the way we create products—for thousands of designers and engineers inside our company and even more in our customers' offices. 

What our team values: 

• Being humble and having each others’ backs 
• Learning new things and sharing expertise with each other—by answering a quick question on Slack, pairing on a feature, or leading a lunch and learn session 
• Producing high quality work we’re proud of, and not taking shortcuts 

• Having fun—we like to joke around, eat lunch together.
• Leaving work at work, maintaining a sustainable pace (no big bangs, few big pushes) 

What you get to do in this role: 

• Work with fellow engineers to build accessible web components; test components in different modalities (mouse, keyboard, screen readers); and debug tricky accessibility issues 
• Work closely with an accessibility-focused designer to establish accessible patterns to be used in the design system and across product teams 

• Scope and prioritize accessibility work in collaboration with PM, design, and QE 
• Work with the user research team and external customers to test new accessibility features and understand our users’ accessibility needs 
• Support colleagues across the product org with accessibility questions – e.g. content writers, app developers, UX designers 
• As a staff engineer, you’ll set the tone for our team and help mentor your teammates. You’ll have ownership over accessibility within the design system, and influence over the direction of accessibility in the entire product org

Qualifications

To be successful in this role you have:

• Passion for accessibility and a broad understanding of inclusive software 
• Understanding of the unique challenges of building accessible web components 
• Understanding of accessible design and accessibility testing 
• Knowledge of WAI-ARIA, WCAG, and HTML5 accessibility practices 

• Interest in JavaScript and the Web as a platform, reusability, and componentization 
• Experience building accessible component systems with JavaScript libraries like React, Vue, Svelte, LitElement, Stencil, etc. 
• Experience creating accessible data visualizations 
• 6+ years of front-end experience designing & implementing highly interactive user interfaces for high volume web applications 
• Exceptional debugging, testing, and problem-solving skills 

• Bachelor’s/Master's degree in Computer Science or a related discipline, or equivalent experience 

CA21

FD21

For positions in California (outside of the Bay Area), we offer a base pay of $136,800 - $2