Patient Access Representative I

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Access Representative I

                        

Location

Uniontown

                    

Facility

Green Health and Wellness

                     

Department

Patient Registration-Cleveland Clinic Akron General

                      

Job Code

U99943

                     

Shift

Nights

                       

Schedule

11:00pm-7:00am

                       

Job Summary

                         

Job Details

Join Cleveland Clinic Akron General's Green Health and Wellness Center and become part of a top healthcare system in Akron. This patient-friendly facility offers a variety of primary care, emergency care and specialty services along with Lifestyles, a medically based fitness program and facility. 

 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Access Representatives deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you will pre-register and greet patients, verify information and collect copays for diagnostic services and pre-register patients for outpatient services. Your role is essential to ensuring a seamless model of access for patients, physicians and family members.   

 

A caregiver in this position works nights from 11:00AM – 7:00PM, including every other weekend and 3 holidays per year.

 

A caregiver who excels in this role will:  

• Perform registration and obtain information about demographics, insurance, medical and financial.  

• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.  

• Function as a Super User and act as a resource for training of new caregivers.  

• Provide registration and cash collection access in Epic.  

 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED and two years of experience in a customer facing role OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree   

• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year 

• Basic PC software application knowledge and ability to use multiple data systems 

 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/  

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.

• Requires extended periods of standing, walking or sitting.

• Good visual acuity through normal or corrected vision.

• Must be able to navigate various locations and function in a fast-paced, hectic environment.

• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System