Equipment Repair Administrator

Overview

We are hiring an Equipment Repair Administrator based out of our Edison, NJ location.  This position reports to the Depot Repair Supervisor in the FNAC Imaging Division Service Department.  This position will monitor third-party repair vendor activities and workflow processes including repair order status, resolution of order issues, and ensure that repair orders are processed to completion.

FUJIFILM North America Corporation, a marketing subsidiary of FUJIFILM Holdings America Corporation, consists of six operating divisions. The Imaging Division provides consumer and commercial photographic products and services, including silver halide consumables; inkjet consumables; digital printing equipment, along with service and support; personalized photo products fulfillment; film; one-time-use cameras; and the popular INSTAX® line of instant cameras, smartphone printers, instant film, and accessories. The Electronic Imaging Division markets its GFX System and X Series lines of mirrorless digital cameras, lenses, and accessories to provide a variety of content creation solutions for both still and moving imagery. The Optical Devices Division provides optical lenses for the broadcast, cinematography, closed circuit television, videography, and industrial markets, and also markets binoculars and other optical imaging solutions. The Graphic Communication Division utilizes its extensive industry knowledge to develop fully supported traditional and digital print solutions for industries including commercial print, wide format, and packaging with its comprehensive line of digital inkjet presses, production toner printers, and software. The Industrial Products Division delivers new products derived from Fujifilm technologies including data storage tape products, including OEM and FUJIFILM Ultrium LTO cartridges, desalination solutions, microfilters and gas separation membranes. The Non-Destructive Testing Division delivers radiography solutions to ensure high accuracy inspection of transportation infrastructure, and assets within aerospace, and oil and gas industries.

External US

Responsibilities

• Monitor third-party repair vendor activities and workflow processes.
• Monitor repair order status, resolve order issues, and ensure that repair orders are processed to completion.
• Create and maintain performance reports to monitor and track weekly/monthly activity.
• Monitor equipment and spare parts inventory.
• Work with logistics and supply chain to create, schedule, and track equipment deliveries, supplies, and other logistics tasks as required.
• Work with management and end-users to create and manage complex workflow rules.
• Provide Level 2+ support and training for system users and vendors.
• Create and maintain documentation on processes, policies, application configuration and help related materials for users.
• Work with CRM and IT project teams to test system functionality, errors, failures, and assist in implementation of system updates.
• Travel to vendor and customer locations to inspect / handle equipment, processes, and procedures.
• Perform other duties as assigned by management.

Required Skills/Education

• Bachelor’s degree in business or equivalent experience.
• 5+ years of experience of operational support in the service repair industry.
• Exceptional organization, prioritization, multi-tasking, and time management skills.
• Proficient in Microsoft Office applications - Word, Excel, and PowerPoint. (Including Excel pivot tables and macros.)
• Strong problem solving and analytical skills.
• Detail oriented.
• Excellent customer service skills.
• Excellent communication skills (both verbal and written).

Desired Skills

• Experience in shipping and logistics, including international shipments.
• Knowledge of inventory systems and depot repair operations.
• Basic knowledge of finance and accounting.
• Working knowledge of Astea Service Alliance a plus.

Salary and Benefits:

• Up to $50,000 depending on experience
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off

EEO/AGENCY NOTES

Fujifilm is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, and any other status protected by federal, s