Delivery Manager

Description

 

Who We Are

Known for being a Best Place to Work and a People First company, IronArch Technology is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in providing innovative solutions and world class services to Federal Government clients. 

Our employees have voted us as a 'Best Place to Work' 9 times and we are an INC 5000 recipient for being one of the fastest growing businesses in the United States.

Our Values: People First, Servant Leadership, Deliver and Inspire Excellence, Do the right thing! 

What You’ll Do

IronArch is seeking an experienced Project Manager to lead the successful delivery of a Natural Language Understanding (NLU) team for an Interactive Voice Response (IVR) solution. Your strong project management skills, attention to detail, and ability to collaborate with cross-functional teams will be instrumental in ensuring project timelines, budgets, and quality standards are met in this hybrid Delivery Manager and Scrum Master role. Working closely with stakeholders and team members, you will oversee every aspect of project development, ensuring the project meets contractual standards and is executed with excellence and efficiency.  

As our internal Project Management Team grows, you will manage a team of 3-5 project managers. This includes checking on how their work is going, fostering professional development, providing technical mentorship, and meeting regularly with them. These team members will support initiatives beyond the one you are staffed to, requiring adaptive leadership and resource management across a matrixed environment. 

Key Responsibilities 

• Provide comprehensive project and program management support services   
• Maintain oversight for project schedule and milestones 
• Project Tracking and Risk Management 
• Coordination and collaboration with external stakeholders 
• Identification and tracking of organic growth opportunities 
• Financial tracking and budget monitoring 
• Compile regular progress update documents and facilitate regular progress meetings with key stakeholders 
• Develop trusted customer relationships at all levels of their organization and communicate on a regular cadence 
• Manage customer engagement with responsibility for customer satisfaction, financial performance, and team leadership 
• Ensure compliance with contract requirements and ensure quality deliverables are provided on time 
• Supervise resources/personnel working on subcontract portfolio 
• Execute and coordinate personnel project onboarding/offboarding for all hires within the subcontract portfolio 
• Engage with project employees through regular check-ins and project team meetings to create an inviting and collaborative environment 
• Support Business Development (BD) involving subcontract portfolio to include, but not limited to, past performance write ups and technical reviews 
• Support workforce development and training efforts 
• Provide career guidance, technical oversight, and workload balancing across team members who may support additional contracts 
• Perform other duties, assignments, and/or special projects as time or circumstances necessitate 

Requirements

• Ability to obtain Public Trust Clearance

Preferred Experience

• 6-8 years of project management experience with a Bachelor’s degree in a related field  
• 3+ years of experience managing projects and/or programs for government clients   
• 2 – 3 years of experience managing project budgets 
• 2 – 3 years of experience managing employees   
• Experience as a consultant working with clients in the federal government, current VA clearance is a plus 
• Knowledge of speech recognition, NLU/NLP, and conversational AI integrations 
• Self-starter/independent thinker with demonstrated ambition to take on new roles with increasing responsibility with limited guidance and direction from management 
• Possess strong verbal and written communication skills, and the ability to facilitate meetings with senior levels of management 
• Adept at project and change management 
• Expertise in Microsoft Office suite required 
• Agile/Scrum experience required 

  Remote with potential travel to VA facilities (#LI-remote)  

Why IronArch Technology?

• Awarded Best Place to Work 9 times!
• Competitive compensation and market-leading bonus opportunities
• Medical, dental and vision benefits where a significant portion of the premium is subsidized by IronArch. For qualifying high deductible health plans, Iron