Technical Services Manager

Summary

MITER Brands™ is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation’s largest suppliers of vinyl windows and patio doors, with plants across the country.

 

Why work at MITER Brands?

 

The Technical Services Manager (TSM) is considered a subject matter expert for the products that are manufactured in the facility where they are assigned.  A TSM has significant experience and expertise in product manufacturing processes, product applications as well as product installation means and methods.

 

The primary responsibilities of this job function are to support manufacturing operations by advancing and promoting compliance with the Quality Management System (QMS) program, collaborative troubleshooting of field product application discrepancies, advocating for product improvements as well as manufacturing process improvements, technical oversight and management of the in-plant manufacturing test wall and will participate in Learning & Training projects targeted at the manufacturing teams.

 

Additionally, the TSM will provide leadership, direction and support to Shipping Department, work on LEAN initiatives and Continuous Improvement projects that will be executed at the assigned location.  Collaborate with TSM’s in other MI manufacturing facilities shall be required in order to share QMS program results, supply chain partner information, training content, best practices, and by providing support when trouble-shooting issues across common product lines.

Responsibilities

• Provide daily direction, leadership and mentoring to Quality Managers by ensuring that all quality team members have a crystal-clear understanding of their job functions as well as the QMS program requirements and the associated tests and procedures.

• Owns the Corrective Action / Preventative Action (CAPA) process within their assigned plant. Manages the weekly CAPA meeting and is responsible for shepherding along the active CAPA’s through the root cause, corrective action / preventative action and implementation process.

• Primary QC point of contact for supply chain partner non-conformance and discrepancy resolution.

• Responsible for the management and execution of in-plant QC Test Wall activities including but not limited to the pre-scheduled monthly product fabrication and inspection, first articles product inspections and supplies part / component changes.

• Review all site-specific Quality Assurance Reports (QAR’s) and second order. Ensure that the QAR program is compliant with the schedule of activities.

• Actively involved in the collaborative effort to create and deploy manufacturing / production focused training content.

• Responsible for reviewing all PCN’s / ECN’s and responding with any manufacturing, supply chain or quality related questions or concerns.

• Primary point of contact for all outside quality related inspection requests from agencies such as AAMA, ALI, EPA, NAMI and NFRC.

• Responsible for the establishment and maintaining of the MI Calibration System for Quality and Manufacturing teams.

• Represent the organization’s interests at job sites for critical field testing, product application discrepancies, and customer concerns related to manufacturing process and quality procedures.

• Actively involved with the development, application, and continuous improvement of the quality manual, the supporting procedures, including QPCN’s and QCN’s, as well as the tools and technologies that are utilized by Quality Team members.

• Collaborate with Industrial Engineers and Continuous Improvement Managers / Leads to generate, evaluate, and recommend innovative ideas which can be applied to our manufacturing processes in order to enhance quality or improve efficiency.

• Identify, gather, process, and interpret quality and productivity data so that it can be used in root cause analysis, problem solving and in the identification of improvement opportunities.

• Liaison with Product Management and Engineering on all new product introductions, product changes, and product discontinuations with respect to Engineering Change Notices (ECNs), coordination of quality inspection changes, etc.

• Review, Analyze and Report Quality Metrics to the plant Director of Quality, the plant General Manager and Supervisor.

• Work with shipping clerks and supervisors to optimize logistics and increase efficiency in shipping department while reducing the cost.

• Provide daily direction, leadership and mentoring to Shipping Supervisors by ensurin