Senior Manager, Architecture

Toast Overview:

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Are you bready* for a change?

As the Senior Manager, Systems Architecture, Salesforce Engineering, will manage a high performing team of Solution and Systems Architects who provide expertise in process design, data architecture, and platform lifecycle/development solutions for Toast’s Business Systems teams. You will collaborate with business stakeholders and other technical managers to scope and implement new initiatives, streamline, automate, and simplify processes and educate employees on the effective use of the technologies and processes necessary for the business to operate.

In this roll* you will:

• Lead the engineering teams responsible for the technical delivery of Salesforce transformation programs
• Manage an admin and development team to design and implement solutions with a focus on adhering to industry leading practices, scalability, and code quality techniques
• Partner with internal stakeholders from the business, product owers,, Enterprise Architecture and supporting organizations to define and deliver end to end process and systems architecture for Salesforce transformation initiatives
• Identify, select and implement best practices to gather, document, streamline and improve business processes for Business Systems stakeholders
• Provide leadership, activity planning and direction to complete team tasks, produce the required deliverables, track/resolve issues and meet project milestones
• Mentor team members, identify/develop opportunities for individual growth and set a positive example for working in a team environment
• Work with product ownership to manage and prioritize the team’s product backlog
• Facilitate release planning and capacity planning for team’s initiatives
• Manage relationships with Product vendors and System Integrators
• Manage contractors ensuring they adhere to Toast best practices and are being fully utilized

Do you have the right ingredients*?

• 4+ years experience managing SCRUM teams as an Engineering Manager or Team Lead
• 3+ years experience in a Salesforce Solutions Architect, Technical Lead, or Lead Architect role
• In-depth knowledge of the lead to cash business process and associated front office and back office technology considerations
• Experience leading  full life-cycle implementations of lead to cash solutions
• Experience delivering scalable  integrations between Salesforce, ERP and other applications leveraging middleware products (Mulesoft, Workato, etc)
• Implementation expertise and practical experience working on large Salesforce projects involving complex integration with other systems
• Experience in collaborating with product owners representing Sales, Customer Service, Product & Engineering and balancing competing interests and needs across the organization to define a clear roadmap for CRM deliverables
• A track record of delivering projects on-time by leveraging your experience in development processes, work estimation, and optimal resource allocation
• Passionate about scaling teams and growing individuals in their careers
• Excellent organizational, time management and communication skills

Bonus Ingredients*:

• Salesforce Certifications such as Salesforce Application Architect Certification
• Experience implementing Apttus CPQ or Salesforce CPQ and billing
• Familiarity with Guided selling, product configuration and dynamic pricing
• Experience with iPaaS (Workato, MuleSoft, Jitterbit, Celigo, Boomi)
• Experience working with Jira
• Experience working with consulting resources
• Familiarity with Netsuite & DocuSign

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at