PSR-patient Service rep
Care Alliance Health CenterAbout the role
Description
Provides critical first contact between patient and Care Alliance Health Center. The PSR will professionally greet and address any patient questions, requests for appointments or medical advice; direct patient through the check-in/check-out process, collect and update pertinent demographics, guarantor and insurance information in the Practice Management System/Electronic Medical Record (EPIC ).
· Responsible for modifying clinical staff schedules as needed.
· Ability to work with underserved and disadvantaged persons; experience doing so is preferred, cultural sensitivity a must
· Ability to work independently with minimum supervision
· Excellent organizational skills and commitment to accuracy
·· Excellent reception, telephone and customer service skills
· Commitment to the mission of Care Alliance
Requirements
High School Diploma and 2 years of Customer / Patient Services experience
Well-developed communication/interpersonal skills
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