Warehouse Operations Supervisor

Job Description

The Role

*Must be willing to work 1st, 2nd or 3rd shift* This position supports the success of warehouse or distribution center operations by ensuring accurate and timely shipments to customers. The role involves leading and resolving operational challenges within established standards, with some direction from the General Supervisor. This team member must be able to rotate into first, second and third shift, given the business needs. This leadership role requires ensuring compliance with safety regulations and maintaining the timeliness of shipments to our customers. The ideal candidate for this entry level position is professional, has managerial courage, willing to learn the business, a problem solver, and demonstrates integrity and ethical behavior.

What You'll Do (Responsibilities):

• Demonstrate expertise in warehouse/distribution processes and ensure standard methods are consistently followed

• Motivate and guide direct reports through effective training, coaching, communication, development, and recognition

• Identify improvement opportunities using tools such as layered audits and process evaluations

• Meet or exceed KPIs in Safety, People, Quality, Responsiveness, and Cost

• Cultivate a culture of safety and ensure enforcement of all workplace safety rules and procedures

• Implement Global Manufacturing System (GMS) and lean principles to improve efficiency and reduce waste

• Use operational data to drive decision-making and correct inefficiencies

• Maintain strong working relationships with employees, union representatives, and the broader management team

• Support continuous improvement initiatives and promote accountability through performance evaluation and feedback

• Communicate team goals clearly and leverage resources to meet quality standards

• Administer company policies consistently and fairly

• Complete administrative tasks, including timekeeping and record-keeping

• Train, develop, and evaluate employee performance

• Analyze performance reports and cost metrics to improve distribution center or warehouse operations

• Perform all other duties as assigned

Supervision and Leadership:

• Oversee and guide department operations.

• Lead, train, and evaluate a team of union team members.

• Foster a positive and collaborative environment between peers and union partners.

• Ensure compliance with company policies, safety standards, and industry regulations.

Your Skills & Abilities (Required Qualifications):

•  Bachelor’s degree or equivalent experience

•  Experience supervising in a unionized warehouse, distribution center, or manufacturing environment

•  Deep understanding of inventory management, slotting strategies, and materials handling operations

•  Proficiency with Warehouse Management Systems (WMS), RF devices, and related technology

•  Ability to use data and reporting tools (e.g., Excel, Oracle) to analyze operations and implement improvements

•  High-level analytical ability to solve complex operational problems

•  Solid grasp of lean manufacturing concepts, continuous improvement, and standardized work practices

•  Strong oral and written communication skills across all organizational levels

•  Excellent interpersonal skills with the ability to motivate teams and drive performance

•  Availability to work any shift and overtime as needed, including weekends

What Can Give You A Competitive Edge (Preferred Qualifications):

• Previous supervisory experience in a union environment

• 3-5 years' experience supervising employees in a manufacturing, warehouse, or logistics environment

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GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as onsite. This means the selected candidate is expected to report to a specific location on a full-time basis. The selected candidate will be required to travel <25% for this role. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.