Lake Compounce - Seasonal Retail Host

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. 

Work in a fun environment helping guests make memories of a lifetime with the children in their life! You will make friends and get to meet new people every day while assisting them in our gift shops.

The outgoing and service-oriented Retail Host provides fast and courteous service to our guests interested in purchasing a souvenir to remember their experience. These team members may work in any retail location on-site, including Sweet Shoppe, Coffee Co., Creamery, or as a Cabana Server.

We are currently looking for a:

 

Lake Compounce - Seasonal Retail Host

Roles & Responsibilities:

 

Work in a fun environment helping guests make memories of a lifetime with the children in their life! You will make friends and get to meet new people every day while assisting them in our gift shops.

The outgoing and service-oriented Retail Host provides fast and courteous service to our guests interested in purchasing a souvenir to remember their experience. These team members may work in any retail location on-site, including Sweet Shoppe, Coffee Co., Creamery, or as a Cabana Server.

Roles & Responsibilities:

• Welcome and greet all guests with a smile as they enter retail locations

• Work at one of our many retail locations, including Sweet Shoppe, Coffee Co., Creamery, or as a Cabana Server

• Initiate conversations with guests and assist with any questions they may have regarding our merchandise or souvenirs

• Maintain a general knowledge of all available merchandise to assist guests with questions regarding our products

• Maintain knowledge of current sales and promotions promote these events to prospective guests

• Attempt to increase revenue by utilizing various sales techniques, such as suggestive selling or upselling

• Resolve guest concerns in a courteous and prompt manner

• Operate all POS equipment accurately to finalize all purchases

• Ensure merchandise is well stocked, organized, and presentable for our guests

• Ensure the retail locations are clean and safe for our guests

• Refold or rehang clothing items as necessary

• Assist managers and supervisors with monitoring inventory control methods

• Process and return damaged merchandise in accordance with company policies

• Rotate food and beverage products according to department standards and in compliance with health code regulations

• Follow all Lake Compounce policies and procedures regarding food handling

• Safely and properly use a step ladder to reach higher shelving

• Remain vigilant for possible theft from guests or other employees

• Notify leadership when supplies are running low such as printer paper, ink pens, trash bags, shopping bags, etc.

• Report maintenance or safety concerns to a supervisor or manager in a timely manner

• All other duties assigned by leadership

Education & Experience:

• No education required

• Previous retail experience is helpful but not required

Language: Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 16 years of age to comply with Connecticut Child Labor Laws

• Ability to work flexible schedule, including evenings, weekends, and holidays

• Must have reliable transportation to and from your scheduled shift

• Ability to comply with all uniform policies

• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

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