Sr. Product Manager - Upstream

GROW WITH US:

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:

Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control  -IQ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at https://www.tandemdiabetes.com/

A DAY IN THE LIFE:

As Sr. Product Manager, Upstream, in close collaboration with the Director of Product Management, will have end-to-end ownership, from developing business cases, evaluating concepts to defining product use cases, launching to production, and iterating across all elements of the customer experience. This role will focus on creating an experience that is easy to use, easy to adopt, easy to navigate and helps Tandem achieve our goal to simplify the lives of people with diabetes and create better outcomes for them.

YOU’RE AWESOME AT:

• Defines and drives the product roadmap and business strategy for their respective product line, product line consumables, and accessories, driven by internal and external stakeholder and market insights.
• Understands business and market requirements and translates them into clear user requirements that can be translated to create product specifications and architecture.
• Manages prioritization and trade-offs among customer experience, performance, profitability, and operational support.
• Works cross-functionally with teams to execute product development and supports product launches.
• Uses qualitative and quantitative data to develop an understanding of how customers engage with our products and services, what matters to them, and identify pain points they may have.
• Utilizes data, insights, instincts, and experimentation to drive product decisions and translates into actionable roadmaps, aligning team objectives with company vision and goals.
• Solves ambiguous problems and proactively identifies and mitigates risks before they become roadblocks.
• Provides thought leadership in segmentation, positioning, and customer targeting for your respective product lines.
• Communicates with senior and executive management on iterations in product’s lifecycle, roadmap, and/or product performance issues.

EXTRA AWESOME:

• BS/BA degree in engineering, information technology, data sciences, health sciences, economics, mathematics, or other similar fields, MBA preferred.
• 8+ years of related experience in consumer-facing product management and development.
• Previous experience in regulated medical device industry preferred.
• Demonstrated capability managing products involving hardware and software development, ideally for medical or consumer health related devices.
• Proven track record of translating product strategies and new product ideas into detailed requirements that encompass the full customer experience with your product(s).
• Experience developing 1–3-year roadmaps and gaining cross-functional alignment including senior and executive management.
• Exceptional written and verbal communication skills with the ability to communicate complex concepts clearly and persuasively across disciplines and levels in the organization.
• Strong experience developing business case justification for new products/services/features or material changes in current products/services/features.
• A track record of leading cross-functional teams, building trust and inspiring the people who work with you to execute against both the long-term product vision and current priorities.
• Ability to conceptualize, manage, and prioritize multiple projects concurrently.
• Experience and comfort in representing and advocating for various critical customers and stakeholders during senior leadership and at times executive-level prioritization and planning meetings.
• Highly effective communication, judgment and interpersonal skills; ability to collaborate seamlessly with technical and non-technical colleagues.
• Demonstrated perseverance when faced with