Digital Technology Site Services Lead (IT Generalist Manager), Aurora, CO ONSITE

Date Posted:

2024-10-01

Country:

United States of America

Location:

CO102: 16800 E Centretech Pkwy,Aurora 16800 East Centretech Pkwy Building S75, Aurora, CO, 80011 USA

Position Role Type:

Onsite

Digital Technology Site Services Lead

(IT Manager/Generalist)

Raytheon Digital Technology

Aurora, CO – Onsite position

Eligibility to obtain a US Security Clearance required.

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world

The Site Services Lead is accountable for the overall successful implementation and integration of DT Services across all Raytheon for all assigned sites. This role is responsible for overseeing the integration of all DT Services and engagements with Site Executives and leadership teams to include understanding priorities for the site, areas of concern, opportunities for change, demand planning and improvements. This role is required to have a site presence to their home-based site of responsibility. The Site Lead will provide performance monitoring, oversight of local projects, escalation interface to suppliers and DT leadership for the sites. It requires close partnership with other DT entities across Enterprise Services (ES), Raytheon and RTX Company. The role requires the ability to help effectively communicate and drive adoption of ES and Raytheon DT Technology direction and implement ES and Raytheon DT standards throughout the sites. This is a high impact role needing leadership skills and applicable technical and operational experience.

This role will work on-site at Raytheon’s location in Aurora, CO.  Relocation support is available to the selected applicant if they are eligible per company policy.

What You Will Do:

• Serve as the primary Digital Technology (DT) interface and liaison, representing DT at your respective site(s) providing guidance, direction, and support as required.
• Engage with Site Leadership, Facilities, Operations and Program Management for demand planning and management around their needs for specific Digital services at the site.
• Reviews business requests for Digital service enhancements and undertakes cost evaluation, standards reviews, and prioritization.
• Monitor internal and external service providers to ensure they are performing to contractual requirements using Raytheon standards and processes, analyzing and acting upon SLA and metrics data to ensure customer service and customer satisfaction.
• Support DT AOP forecast for the services provided, including all sub frameworks, capital planning and expenditures.
• Partner with Governance, Risk, and Compliance (GRC) to support site compliance assessments and internal audits
• Partner with Governance, Risk, and Compliance (GRC) to translate audit observations into actionable improvements for service owners
• Partner with service owners to update and track compliance related improvement activities and work with appropriate leaders to remove barriers to progress.
• Represents Digital Technology on the Site Incident Support Team (SIST)
• Collaborate with service architects to discuss impact of new technologies and architecture roadmap.
• Support and Collaborate with the various Digital Technology teams, RTX Enterprise Services and other functional teams to help support the infrastructure and employees.
• Working knowledge of Project Management Methodologies, Earned Value Management (EVM), Agile Project Management, and efficiency improvement with LEAN Principles.
• Minimal travel will be required to support other Raytheon locations in the immediate region.

Qualifications You Must Have:

• Bachelor’s Degree with 8 years of relevant experience, or Advanced degree with 6 years relevant experience, or an associate degree with 10 years’ experience. In lieu of degree, 12 years of relevant experience will be required.
• Experience in IT Service Delivery, IT Site Services, or IT Infrastructure Operations.
• Experience with managing vendors / service providers.
• The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Qualifications We P