Digital Account Coordinator

Company Description

Merkle is a global performance marketing agency with a 32-year track record of helping the best brands in the world create personalised experiences at every stage of the customer life cycle. Some of their esteemed brand relationships include Citibank, EmblemHealth, Dell, AARP, AT&T, Target, L'Oréal, Universal Orlando Resorts and the American Cancer Society.

Job Description

The Account Coordinator will be familiar with aspects of maintaining client relationships, from scoping data processing requirements to process management to delivery of specified final product. The Account Coordinator will possess basic marketing acumen and help the Account Manager or Senior Account Manager cultivate relationships that win new engagements and deepen clients' needs to maintain their association with Merkle. You will have organizational, interpersonal, and understand direct marketing. Also, the completion of other data-related projects are required. You will report to the Director of Client Relationships.

Responsibilities:

• Work with account management staff to identify client needs and make recommendations to seize business opportunities.
• Provide sales and service support to account management staff.
• Ensure the satisfaction/delight of clients by providing assistance in the delivery of solutions.
• Balance technical skill set with soft skills
• Work together with internal clients to ensure seamless and well-coordinated approaches are used to enrich the client's experience with Merkle.
• Demonstrate fiscal responsibility within the boundaries established by Management.
• Meet production/project timelines and see tasks through to completion.
• Use proprietary and non-proprietary software in the completion of tasks.
• Travel, as needed, to client or other locations.
• Perform other tasks.

Qualifications

• Knowledge of Word, Excel, PowerPoint and Outlook.
• Sales and service support experience.
• Excellent verbal/non-verbal skills, and ability to work in a team environment.

Additional Information

The anticipated salary range for this position is $45,000- $72,450. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com

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About dentsu 
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society www.dentsu.com. 

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.