Senior Experience Researcher (UX/CX Strategy)

Who is Blueprint? 

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. 

What does Blueprint do? 

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. 

Why Blueprint? 

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. 

 

 

In This Role

In this role, you will be a strategic research partner who helps shape end‑to‑end customer and partner experiences. You will work within a fast‑paced, iterative environment, collaborating across disciplines to define research goals, uncover opportunity areas, and guide design direction. You will help articulate a clear, customer‑centered vision by transforming complex insights into actionable strategies that influence product, experience, and business outcomes at scale.

 

 Responsibilities

• Define research scope, study objectives, and success criteria aligned to business needs.
• Identify research gaps and recommend the most appropriate methods based on business goals and customer needs.
• Conduct a wide range of research methods (interviews, surveys, qualitative + quantitative studies, foundational research, evaluative research, etc.).
• Design, plan, and facilitate remote sessions, such as interviews, workshops, field studies, and global research initiatives.
• Create core research and CX deliverables, including discussion guides, personas, customer journey maps, and service blueprints.
• Use data, insights, and measurements to prioritize feature requirements and experience frameworks.
• Communicate complex concepts in a clear, compelling way to drive alignment on future‑state experience direction.
• Build strong partnerships across teams to champion an outside‑in, customer‑centric experience strategy.
• Support foundational research programs and collaborate with stakeholders to identify critical “moments of truth” in the customer lifecycle.
• Present research‑informed recommendations beyond the design space to influence broader business decisions.
• Review and validate work with peers, stakeholders, and customers to ensure clarity, quality, and alignment.
• Communicate solutions and insights at varying levels of detail depending on audience needs.
• Demonstrate expertise in customer experience design and design thinking practices.

 

 Required Qualifications

Education + Experience Requirements

• Bachelor’s degree in a related field (HCI, Human Factors, Computer Science, Information Science, Social Sciences, Psychology, UX Design, etc.) AND 5+ years of UX research experience
  OR
• Master’s degree in a related field AND 3+ years of UX research experience
  OR
• Equivalent practical experience in UX research

 

 Preferred Qualifications

• 3+ years experience working in technology‑focused domains.
• 3+ years experience driving research that informs both product strategy and detailed design.
• Design Thinking certification from a recognized institution (IDEO, IBM, Stanford, Forrester, university programs, etc.).
• 2+ years experience with digital ecosystems such as omni‑channel solutions, self‑service experiences, or conversational/AI systems.
• 2+ years experience conducting 1:1 user interviews.
• 1+ year experience working wit